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first direct: 1st Account reviews

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4.64
Based on 1,240 reviews, last reviewed 28th Nov 2024
10% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
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2%
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1%
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3%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024
Elpajoja's avatar
Elpajoja

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024
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Richard P
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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Easy to deal with

5
When calling them, you're straight through to a human being, rather than an automated system, and the folks there are super helpful. I find it very easy to bank with them. Reviewed on: 14th November 2016
Jason Lowe's avatar
Jason Lowe

customer service

5
I love the customer service for this bank - you always get through to a person frist time and with less than 2 rings. Always pleasent and helpful. Reviewed on: 14th November 2016
liz cliff's avatar
liz cliff

Top bank

5
Really good bank - so easy to make payments/ service your account using the mobile phone app & website. Charge free, too! Reviewed on: 14th November 2016
Matthew Holt's avatar
Matthew Holt

Excellent customer service, great online banking

5
Customer service is first class, you get straight through to an individual in the UK and getting through their security question is quick and easy, Reviewed on: 14th November 2016
Laura Roddy's avatar
Laura Roddy

Professional Time Wasters

1
In applying for a current account First direct led me on to believe that everything was set up and even sent me a welcome pack. One month later I called them to find out why the switch from my other account had not yet occurred. For some mysterious reason they had cancelled my application without notifying me. I tried my utmost to follow their instructions to "complete" the application process but after attempting to chase them up having sat through many long phone calls (left on hold) I ended up giving up. I have four other bank accounts and setting up all the others was pain free having completed each application within a matter of minutes. First Direct are a waste of time so my sincere advice is not to be fooled by their £100 incentive to switch to them. Reviewed on: 26th October 2016
David Conn's avatar
David Conn

Slick

5
Straight through to uk agent. No problems! Reviewed on: 27th September 2016
Darren's avatar
Darren

Really great bank!

5
I've had my account around two years now, and from signing up, everything was simple and easy. I had issues last year when the fraud department refused to pay me out after I had nearly £1500 stolen from my account, but after a complaint was put through, it was sorted out for me. I've opened backup accounts since then just in case I'm left short for money again, and I'm so unhappy with them, I've been moving all over the place. It makes me realise how good First Direct's interest rates are on accounts. They also just gave me a £1000 overdraft without a fuss and when I used it, I only paid 28p interest whereas other banks want to charge over £10 a month.. Great job First Direct! Definitely recommended! Reviewed on: 17th September 2016
Jack Lawson's avatar
Jack Lawson

Didn't get as far as opening the account

2
For a bank that's supposed to be all about 'being modern' and prides itself on great customer service, I had a pretty useless time with First Direct. I tried to switch my current account over to the first account, but had to chase them up on it twice, and then they wanted me to verify my identity with a call to my place of work, and required a passport photo or similar signed by a doctor. I thought this was supposed to be the 21st century... If I can open an account with Atom etc. via an app, I'll be doing that instead. Thanks for nothing, FD! Reviewed on: 12th July 2016
Jeff's avatar
Jeff

Best service ever

5
Never had a problem in 3 years and the service is excellent Reviewed on: 30th June 2016
Matthew Wheeler's avatar
Matthew Wheeler

Superb customer service

5
Prompt replies to enquiries, very easy to use online user experience. Reviewed on: 29th June 2016
Sam Birkinshaw's avatar
Sam Birkinshaw

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