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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Very good account, easy to open and maintain.

Very good account, easy to open and maintain. Excellent customer service Reviewed on: 15th February 2024

Decent experience

Decent experience opening an account with them, the app seems to have good functionality and there are some competitive rewards for sticking around. Reviewed on: 15th February 2024

Consistently good customer service, a great app , I...

Consistently good customer service, a great app , I feel confident in my bank Reviewed on: 14th February 2024

Onboarding was very easy and hassle free.

Onboarding was very easy and hassle free. No problems opening new products on the platform. Reviewed on: 13th February 2024

Excellent customer service.

Excellent customer service. Reliable, safe banking experience. Reviewed on: 10th February 2024

Poor products, no customer service

I've been a First Direct customer for 30 years; since working from home became the norm, customer service standards have dropped badly. Reviewed on: 4th February 2024

Bank account, app and website which works

Perfect bank account which just works. Great App and website, all very easy to use. Reviewed on: 2nd February 2024

Online app but most often need to call

Annoying that an online app based bank I can not always manage everything via app. More often than not have to ring for the agents to make changes Reviewed on: 18th January 2024

Terrible service.

Terrible service. Online bank so only telephone contact. Takes ages to get through...always very busy apparently. You are passed on to someone else...lots of waiting and ghastly music. They cannot deal with query so passed on again. Long wait..we are very busy!!.. and more ghastly music. Eventually third person cannot give direct help so answer will be sent by second class post. WE have tried 5 times to get Power of Attorney and are now on 5 the activation code to be told there has been a problem First Direct end because someone forgot to update all the details. Unbelievably incompetent. Reviewed on: 4th January 2024

Great account to switch to

I switched to First Direct from HSBC and got a switching bonus, but also access to their savings account with 7% interest. I did have an issue shortly after the account was set up but customer service got back to me really quickly and sorted it out. Reviewed on: 2nd January 2024

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