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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Great service

Both on the app, and especially on the phone, you can do what you want quickly, easily, and with no stress or hassle. I'm really glad my account is with them. Reviewed on: 10th March 2023

40 Years Problem Free Banking

Great service for 40 years and extremely helpful when I was about to be scammed. I mostly use online banking now but if a phone call is needed First Direct are always polite, friendly and helpful. Reviewed on: 10th March 2023

Simply the best

Have backed with first direct since 1999. Their 1st Account is brilliant as is their app. The fee free overdraft facility is extremely helpful as our Their staff. Excellent all round. Reviewed on: 10th March 2023

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Great customer service/app

Been with FD for a decade and am always impressed with their customer service, have never been on hold when calling. Nice clean app, easy to understand. Reviewed on: 10th March 2023

Wonderful Customer Service

I have been with first direct for many years and although I have hardly ever had issues, when I have needed assistance (normally because I've forgotten a password!), they have been really helpful and friendly on the phone. I love that cheques can be paid into the account by taking a photo and their process for adding a new credit card was simple and smooth. Reviewed on: 10th March 2023

Excellent all round

Always excellent customer service and I avoid excessive overdraft charges easily through their texting service. I love this bank. Reviewed on: 10th March 2023

Easiest and safest bank

No automated service always great customer service and the best online security Reviewed on: 10th March 2023

A good bank to deal with

Good customer service and they’re doing more than others to help out right now Reviewed on: 10th March 2023

First Direct are brilliant!

Very efficient, and it’s possible to phone 24 hours a day, and speak to a person ! Wonderful customer service - highly recommended. Reviewed on: 10th March 2023

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