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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1240)

Review of the first direct, 1st Account:

Great customer service, and app

It just works. Top marks for customer service; ease of use and the app. Reviewed on: 10th March 2023

Amazing service, I have had no issues and my favouri...

Amazing service, I have had no issues and my favourite part is that they are available on chat on the app to help with any queries I might have Reviewed on: 12th April 2024

First Direct First In Class

I’ve been with first direct for nearly 20 years now and wouldn’t change. I do most of my major domestic banking and bills via first direct and it’s easy to manage. The app is easy to use and their customer service team are first class, This makes all the difference, speaking to a UK based team when you need to. Reviewed on: 2nd April 2024

Excellent customer service.

Excellent customer service and good response times. Easy to access and accomodating to customer needs. Good linked savings product. Reviewed on: 27th March 2024

Current day good old fashioned bank!

Quick customer service and real people responses and great accounts including brilliant easy app Reviewed on: 19th March 2024

I rang the customer service line to report a fraudul...

I rang the customer service line to report a fraudulent transaction on my account. I considered it fraudulent as I did not approve the transaction. Bearing in mind 1st direct have on numerous occasions rung me to confirm whether transactions I had approved via their app are fraudulent or not I was perplexed and very angry that when I rang them to advise them they were dismissive and to add insult to injury when I raised my concerns they dismissed this also. It was not just that they were dismissive but also that the attitude and manner in which I was spoken to was derogatory with the comment "would you like to moan at my manager now" when I'd asked to speak to them. I actually felt as thougt he was laughing at me! I would have thought they would be grateful to be advised of current scams affecting their long standing customers - currently apps of 20 years. Perhaps it's time for a change, their unique selling point was customer service, used to be second to none - now it seems isn't even worthy of stating it second rate! Reviewed on: 18th March 2024

Great current account, helpful customer service and...

Great current account, helpful customer service and good attached savings account Reviewed on: 11th March 2024

First Direct: Great Service with Modern App

First Direct bank offers a standout customer service experience, setting a high standard in the industry. Their dedication to customer satisfaction shines through, making interactions smooth and efficient. The bank's mobile app boasts an array of useful features, enhancing convenience for users. However, the absence of interest on current accounts might deter some, though this caveat is transparently communicated beforehand. Despite this drawback, First Direct remains a solid choice for those prioritising customer service when you really need it and modern banking conveniences including £250 0% overdraft. In a financial landscape crowded with options, First Direct manages to stand out, thanks to its commitment to great customer service. Reviewed on: 11th March 2024

Excellent on line and telephone service; everything...

Excellent on line and telephone service; everything clearly explained, friendly helpful UK based staff available 24 hours, great regular savings account for customers Reviewed on: 11th March 2024

good app, easy to use, no fuss customer service

good app, easy to use, no fuss customer service Reviewed on: 11th March 2024

Loyal Customer

I have been a First Direct Customer for many years and remain impressed by the excellent service they provide, both for telephone baking and online. The First Direct App is very simple to use and a very convenient way of banking. Being with this bank has saved me lots of time and effort over the last few years. I have recommended First Direct to friends and family on many occasions. Reviewed on: 7th March 2024

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