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first direct: Current Account reviews

View other first direct products
4.67
Based on 1,290 reviews, last reviewed 27th Feb 2025
370% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Reliable and efficient You can speak to someone in this country any time of day Reviewed on: 27th February 2025
helen.ringrose3@ntlworld.com's avatar
[email protected]

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024
Crane's avatar
Crane
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1290)

Review of the first direct, Current Account:

Great bank

5
I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022
Janice Docherty's avatar
Janice Docherty

Great customer service

5
Always fantastic customer service. Would not use any other bank for my main banking needs. Reviewed on: 7th April 2023
David Edge's avatar
David Edge

Easy switch

5
Was very easy to switch from my old current account. I received £175 to switch. Was able to open a 7% regular saver account and a gold credit card with 17 months 0%. Reviewed on: 7th April 2023
Rebekah Mason's avatar
Rebekah Mason

1st class

5
Great account, love the ease of use. Reviewed on: 7th April 2023
Adrian's avatar
Adrian

Best bank out there

5
Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023
Corrine's avatar
Corrine

Valued Customer

5
Always feel like a valued customer and the service I receive whenever I call is fantastic and friendly. Reviewed on: 6th April 2023
Amy Dean's avatar
Amy Dean

Very good service

5
I have banked with first direct for over 25 years they have been very professional Reviewed on: 5th April 2023
Mike Clarke's avatar
Mike Clarke

Brilliant!

5
New current account customer at First Direct and am very impressed so far with easy to understand emails, letters and app. Reviewed on: 5th April 2023
Lina Farrant's avatar
Lina Farrant

Great bank

5
Brilliant app, great bank. Really good customer service Reviewed on: 5th April 2023
Damian's avatar
Damian

Great online banking experience

5
This has been a revelation and I’m really glad I took a chance on online banking. It’s really easy to use and I can do everything through an app on my phone. Reviewed on: 5th April 2023
Cas's avatar
Cas

Very easy to use

5
First direct is a true online and phone bank, something which makes banking with them so easy. I could even pay a very large amount into another account over the phone! Debit card security has also impressed me: I've been using first direct for more than 10 years and it never got hacked whereas my card with another bank, which I rarely use, has been hacked twice. Reviewed on: 4th April 2023
S S's avatar
S S

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