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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1292 reviews)

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4.67

Based on 1,292 reviews, last reviewed 27th Feb 2025

390% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Good benefit of opening a current account If you open a current account you can have access to good rates on savings accounts. Reviewed on: 27th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1292)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Always there for you

Great service, I've been with them for years. I had a couple of problems with non receipt of goods I'd ordered and they refunded me immediately. Reviewed on: 3rd April 2022

Good telephone banking service

The callcenter staff are knowledgeable and= helpful. Sometimes there is a bit of a call waiting time. Reviewed on: 3rd April 2022

Amazing customer service

I've had very little reason to contact First Direct in the past, because the service is so excellent, however when I have spoken to anyone they have always been very helpful and friendly. I would not bank with anyone else now. Reviewed on: 3rd April 2022

All good. No problems. No quibbles

I switched to first direct from Halifax and have had no problems or difficulties at all. Reviewed on: 3rd April 2022

It's just so easy to bank with them

There is nothing better than calling your bank and getting through to a real person within seconds, no press this number for this or that number for that. Real people ready to help straightaway Reviewed on: 3rd April 2022

Great bank and customer service

Have been with this bank since they started up. Always excellent service, prompt replies to queries, always answer phone calls within a short time spam ( quite a rarity these days). Excellent for personal banking. Reviewed on: 3rd April 2022

Great Service

Excellent online facility. Even better phone service. Reviewed on: 2nd April 2022

Failing Customer Service

I've been a first direct customer for 30 years, and the quality of customer service has declined over the last 5 years. I couldn't report a fraudulent transaction via their website/app and when I called them I was out on hold for 10 minutes and then cut off 3 times before I eventually managed to report the transaction. Reviewed on: 1st April 2022

listening bank

Easy to use, great at looking at alternatives to any query, have good savings rates, can use HSBC for easy local dealing. Reviewed on: 1st April 2022

Always excellent service

This bank puts customers first every time. Reviewed on: 29th March 2022

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