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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1292 reviews)

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4.67

Based on 1,292 reviews, last reviewed 27th Feb 2025

390% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Good benefit of opening a current account If you open a current account you can have access to good rates on savings accounts. Reviewed on: 27th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1292)

Review of the first direct, Current Account:

Best bank by a mile

been with them for 31 years and their customer service is the best by far You couldn't pay me to leave them I have recommended them to lots of people Reviewed on: 7th February 2020

Excellent Service

Excellent service, communication exellent, online support excellent, very clear as to how to do everything, great app Reviewed on: 26th February 2025

Very responsive and courteous

Always respond promptly, courteously and patiently to any requests or queries I might have Reviewed on: 26th February 2025

First direct current account

I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform itself provided useful insights and easy and straightforward applications to other first direct products (saver accounts etc) Reviewed on: 21st February 2025

App is a bit dated but great overall

App is a bit dated and they’ve only recently added modern features like push notifications but works well as a bank and customer service is always excellent. Reviewed on: 17th February 2025

Brilliant bank been with them since midland bank end...

Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Great bank for daily use.

Great bank for daily use. Great customer service who still use UK staff. Great to ring for any information or sort out an issue. Good products available. Reviewed on: 31st January 2025

Always great service

Always great service. They answer calls quickly, you’re never on hold long, always friendly and are able to deal with my queries efficiently. Reviewed on: 24th January 2025

Excellent customer service.

Excellent customer service. I have had my main current account with FD for many years and although other banks may offer different/better rewards from time to time, I wouldn’t dream of switching this account. I have rung them at all hours of the day and night over the years and they answer quickly, are always friendly, understand my question straight away and provide a swift answer or fix. Reviewed on: 22nd January 2025

Always excellent customer service

Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a breath of fresh air compared to the high street banks we had had accounts with in the past Reviewed on: 17th January 2025

Loyal and happy customer

I have banked with First Direct for many years and have absolutely no complaints and can only compliment them on their amazing service. The best advisers and always so helpful if I ring with queries. First Direct offers everything I need from a bank. Reviewed on: 15th January 2025

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