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first direct: Current Account reviews

4.67
Based on 1,297 reviews, last reviewed 27th Feb 2025
440% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Switch to first direct! I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025
Hellocaro's avatar
Hellocaro

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024
Crane's avatar
Crane

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share you
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first direct Current Account reviews (1297)

Review of the first direct, Current Account:

Easy to use app

5
Always a quick answer if any problems encountered Reviewed on: 27th January 2022

Excellent service since those early days !

5
Having traded since their original opening as an established bank, as a subsidiary of HSBC, the remote telephone only and subsequent on line banking as been exemplary. Delighted with their personal service and handling of our accounts . Reviewed on: 26th February 2025

Never pushy and never force me to "go online" like s...

5
Never pushy and never force me to "go online" like so many businesses these days. Friendly call centre staff Reviewed on: 26th February 2025

Never had an issue, UK based support, plenty of peop...

5
Never had an issue, UK based support, plenty of people in hand Reviewed on: 26th February 2025

Great customer service

5
No waiting when contacting by phone. App very easy to use. Good free overdraft facility Reviewed on: 26th February 2025

First Direct for excellent customer service

5
Have been a customer of First Direct for around 30 years and have never had any issues. I have therefore stayed with them despite monetary incentives to move elsewhere. Reviewed on: 26th February 2025

Excellent Service

5
Excellent service, communication exellent, online support excellent, very clear as to how to do everything, great app Reviewed on: 26th February 2025

Very responsive and courteous

5
Always respond promptly, courteously and patiently to any requests or queries I might have Reviewed on: 26th February 2025

First direct current account

5
I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform itself provided useful insights and easy and straightforward applications to other first direct products (saver accounts etc) Reviewed on: 21st February 2025

App is a bit dated but great overall

4
App is a bit dated and they’ve only recently added modern features like push notifications but works well as a bank and customer service is always excellent. Reviewed on: 17th February 2025

Brilliant bank been with them since midland bank end...

5
Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

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