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Friends Life Life Insurance Reviews

Ratings based on 5 reviews Last review 1 year ago

Do you want to find out what life as a Friends Life life insurance customer is like? Now you can! Read Friends Life life insurance reviews at Smart Money People to find out what other policy holders have to say.

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Your Life Insurance Reviews (5)

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15th August 2017

Lost documents

We had an unfortunate experience with a friends life life insurance broker. Copies of very personal and important documents were lost in the post when they were returning them to us! They were very apologetic but still did not put my mind at ease as...

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We had an unfortunate experience with a friends life life insurance broker. Copies of very personal and important documents were lost in the post when they were returning them to us! They were very apologetic but still did not put my mind at ease as to where the documents have ended up! Due to this we unfortunately Wouldn't recommend

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15th August 2016

Misold Product - Life & Critical Illness Policy

Completely inept - Customer service team. Have new business managers (part of Aviva group) Registration certificate sent through ties me to Mar 2015 wording when the policy was applied for in April 2016. There is a new booklet that came out in Mar...

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Completely inept - Customer service team. Have new business managers (part of Aviva group) Registration certificate sent through ties me to Mar 2015 wording when the policy was applied for in April 2016. There is a new booklet that came out in Mar 2016 and I was sent that, but the registration certificate is tying me to Mar 2015 wording. No matter how many times you tell them the obvious they harp on about the policy was applied for in April 2016 hence why I have to be tied to the March 2015 wording. Can you figure that one out because I cant. To make matters worse the policy went live in August 2016. I am about to cancel as I have had enough of this. Their policy team is shocking and they have inexperienced young people having to field the calls and getting fobbed off by the relevant departments. Shocking

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8th August 2016

Avoid Friends Life/Sun Life funeral plan

My father had his funeral plan with them, after the funeral they continued to take money from his account. Trying to get it sort it out took several hours on the phone getting passed from poeple Sun Life (who were taking the payments) to people at...

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My father had his funeral plan with them, after the funeral they continued to take money from his account. Trying to get it sort it out took several hours on the phone getting passed from poeple Sun Life (who were taking the payments) to people at Friends. And there response at the end was that "we should have let them know to stop the payments"!!! Even though the funeral was arranged through the policy!! The sort of company that likes to make the most difficult time for people even worse.