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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

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3.09

Based on 638 reviews, last reviewed 22nd Nov 2024

17% decrease in 5 star reviews

in the past 90 days

57% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (638)

Review of the Hastings Direct, Car Insurance:

Always found staff on the phone to be excellent.

Always found staff on the phone to be excellent. Reviewed on: 10th October 2024

Reliable and good value for money

Reliable and good value for money Reviewed on: 23rd August 2024

Great and quick customer service

Although I pay nearly £1000 a year on car insurance, I had an accident recently that wasn’t my fault and Hastings were amazing. With no stress to me I got a curtesy car and physiotherapy appointments without any hassle. Reviewed on: 23rd August 2024

Competitive prices, friendly and helpful customer...

Competitive prices and friendly and helpful customer service Reviewed on: 23rd August 2024

They listen

I have been with Hastings for two years, I like that when renewal comes round I am always able to negotiate a good price for the coming year. Reviewed on: 23rd August 2024

Competitive quote, good app

Competitive quote, easy to select options and all the information I need is stored in the app. Reviewed on: 23rd August 2024

It was really easy to sign up for car insurance, i d...

It was really easy to sign up for car insurance, i did this as we were driving away from the car showroom (with temp insurance from the car company) and we were done by the time we got home, it roughly took about 20 minutes from start to finish, there's even an app so you don't have to spend ages on the phone. Reviewed on: 23rd August 2024

I haven't claimed but they offered me a good renewal...

I haven't claimed but they offered me a good renewal last year Reviewed on: 23rd August 2024

Excellent service

No long telephone waiting queues. Quick turn around on queries and easily understood cover. Outstanding service Reviewed on: 23rd August 2024

Best value for money

I spent a lot of time looking for car insurance and Hastings had the best value fôr money. Reviewed on: 23rd August 2024

Hastings direct online - competitive but lose the fees!

With recent rises in insurance Hastings have been competitively priced vs others. However their admin fees are a bit 20th century. For a company that manages most things on the app having to pay hefty fees for minor changes is a bit of a kicker. The policy is well priced so it’s disappointing they have to diminish that over the course of the policy with punitive fees. Reviewed on: 23rd August 2024

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