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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.23 (71 reviews)

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1.19

Based on 71 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

94%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Thieves, scams, keep away! Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to kee... Read more Reviewed on: 15th June 2024

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

Haven Car Insurance reviews (71)

Review of the Haven, Car Insurance:

Avoid at all costs!!

I had my insurance with Haven for 2 years with no problem. I got a new plate all transfered by DVLA, I tried to update on their portal but it would not let me and it just said policy active. I was stopped by the Police a few months ago and after a conversation with the insurance company they let me go and said it must just be a computer glitch. I have just been pulled over by a Police officer again and after he finally got through to them they said that as of now they will terminate my contract meaning I will not be insured as of tomorrow. I am absolutely disgusted with the lack of communication on their part as I have never at any stage been told to contact them. I put my trust in their portal to be designed in a way that is reliable to notify customers to contact them if there is something that is not acceptable by their company terms. It has done me a favour as I have now been insured by a company that has direct contact and an app that has direct chat with a company rep. Awfully disappointed at the way they handled this but they have just lost a customer who would have remained loyal for the long haul! Reviewed on: 9th April 2024

Stay away at all costs

Absolutely terrible customer service, rude and unprofessional no help to anyone, hopefully this will be one of the companies that fold in the pandemic. Reviewed on: 16th November 2020

Mr Ayaz

Very bad insurance had slot problem very they try to make you never leave them Reviewed on: 23rd September 2020

A thugs company

1. Very rude front desk services. 2. They provide wrong information and always lie. 3. They sell Haven Insurance (Haven Insurance, No.1 Grand Ocean Plaza, Ocean Village, Gibraltarare) are not helpful at all. 4. They do not close the claim in a normal time and always take long time to finalise the claim. So, they can charge higher premium from the non fault insurer. 5. There telephone communication is very poor and their call centre in India. Calls are replied from India. An Indian guy will receive the call and try to talk with Liverpool accent. Always they drop the connections without satisfactory reply. They do not reply email queries. So it is very hard and time consuming to get them. 6. They are not willing to give back extra premium what they charge from a non fault insurer, they promised. 7. They do not give information that if a non-fault insurer (whose claim they hold intentionally and do not finalise the claim) renew the insurance for less than one year will lose no claim bonus and will not get back the extra premium paid. So, I do not recommend them at all. ( If anybody like to know more about their fishing and evil procedure, just email me for details to '[email protected]). Please do not believe any 5 star reviews about them. ******** Edited on 25/08/2020 On 20/12/2019 I was waiting for my rider in front of Madame Tussauds. A Black Cab driver hit my car's right front side. I have sent the videos, Images and my job requested proof from Uber to support my claim. But the other driver did not submit any proof as he denied his fault. He is also a Haven Insurance client. So, they are not finalising the claim. videos link: 1. https://youtu.be/Syu5C2j7xOk 2. https://youtu.be/tvSvrY1_TAY Reviewed on: 25th August 2020

The worst ever insurance company!!!!

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very rude,unprofessional and unpleasant. I will not recommend them to anyone! Avoid them like a plague at any cost!!!! Reviewed on: 23rd July 2020

Horrendous

Worst company ever! Agreed on a 58 pound premium to try and get charged 70. Couldn't get hold of anyone on the phone and took them over a few days to respond to emails Reviewed on: 21st July 2020

WORST INSURANCE COMPANY

Got Insured twice with them and both time it wasn't my fault but they took the liability and put me on fault. Never ever go for them. Worst customer service no support what so ever Reviewed on: 7th July 2020

Worst insurance company I have dealt with in 20 years

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After impact third party abandoned their vehicle and ran off. Even though the third party paid for damages straight away, haven are now indicating they are going to admit liability. Why u ask? Apparently they are saying you cannot prove the difference Between a 30mph impact or a 70 mph impact, also the fact the third party driver broke the law, fled and abandoned the vehicle without exchanging any details, makes no difference to them. Absolutely mind boggling, is this the kind of insurance company you want to be insured with??? Reviewed on: 24th June 2020

Worst insurance

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this Everything was solved but they finished my normal car insurance aswell without telling me they put my life my family life in trouble i was driving my car without insurance 2 weeks luckily no one stoped me if anyone wants proof i can show them all the email about insurance Reviewed on: 25th May 2020

disgusted

I bet it was champagne all round when they heard of Covid-19 BEST EXCUSE to escalate our "mushroom" treatment philosophy. They're a disgrace to the Insurance industry Reviewed on: 22nd May 2020

The worst insurance SCAM

Haven taxi insurance policy... Paying for a taxi insurance £2700 a year... I had a none fault car accident. When I reported it to Haven they offered me the service to claim for the personal injury. What they didn’t say is that the insurance doesn’t cover for that!! After 10 days and have received contracts to be signed from their solicitors company which I didn’t sign, then I received an email saying that the car insurance doesn’t cover for a personal injury claim. So if you trust you just sign the contract and you are not advised that you will have to pay for that service!! On the other side, the car insurance offered me to collect my car to be repaired and drop off a courtesy car in the meantime. They kept my car in the garage for 20 days to change a bumper!!! The first 2 weeks they hadn’t done anything to the car. Why? Because then they can charge to the Third Party all these days for the hire vehicle. What car do you think they dropped off? The newest E Class, when my car is 8 years old. Why? Because they want to charge to the Third Party £350 a day for that car!! When you can get that car for £250-300 a week!!. When I told them to collect the hire vehicle after a week time to keep it, as I didn’t need it anymore, they made it so difficult and asking me so many questions about why I didn’t need the car longer? So rude stuff who almost didn’t allow me to give back the car in a different location which was more convenient for me. As I couldn’t to be at home all day waiting for them to come and collect the car. They just wanted to charge more and more to the Third Party. You have a car accident and then they call you every day to try to drop off the courtesy car to start getting money. I had to tell them every day during 3 weeks that I didn’t need the car yet as I was injured and I wasn’t driving at all. When they asked me if I could pay for a hire vehicle I told them that I couldn’t and I said to them that I had enough expenses with my own car. I couldn’t afford more expenses. Now it’s almost 3 months since the car accident happened, they are still asking me to prove that I can pay for that car!! when I already told them that I couldn’t pay for another car!! And even they told me all times that the third party will pay for that!! Why did they drop off that new car if my car worths £4000?? Why do they make everything so difficult?? Why didn’t they drop off a cheap car for me when I told them that I couldn’t afford to pay for another car!!. I’ve never seen a service like that in my life and I drive for 24 years. This is the service you get with this insurance. Reviewed on: 7th March 2020

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