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Healthy Pets: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.87 (255 reviews)

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4.74

Based on 255 reviews, last reviewed 20th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

2 star

Latest highest rating:

5

Great value for money Took out this pet insurance for my cat, and have just bought a puppy and will be insuring her with these, exceptional service.. Reviewed on: 13th September 2023

Latest lowest rating:

1

Deducting whole years premium after death of pet Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys beha... Read more Reviewed on: 20th January 2024

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About this product

Finding the right insurance policy for your pet is important for peace of mind. At Smart Money People, we collect Healthy Pets pet insurance reviews to give you insight into life as a policyholder.

Healthy Pets provides insurance policies for cats and dogs, with specialist policies for kittens and puppies. If you’re insuring more than one pet, Healthy Pets offers a multi-pet discount. There are a range of policies available to suit your pet's needs, with varying levels of protection.

Before taking out a policy with Healthy Pets, check our reviews to be confident that the provider is right for you. Find out what existing customers have to say about their experience with Healthy Pets and whether they would recommend the provider. Learn about the key benefits of being a policyholder, with insight into the customer service and claims process. Be confident in your decision by reading our Healthy Pets pet insurance reviews.

If you’ve had a policy with Healthy Pets, write an honest review to help other pet owners just like you. Don’t forget to include details about the level of cover you took out, and the type of policy. Have you found the cost of your premium to be reasonable for the level of cover you received? Share any experience with the customer service team. Would you recommend the provider and policy to your family and friends? Share your experience with our Smart Money People community by leaving a Healthy Pets pet insurance review.

Healthy Pets Pet Insurance reviews (255)

Review of the Healthy Pets, Pet Insurance:

Deducting whole years premium after death of pet

Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim. My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day. I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived. Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover. Reviewed on: 20th January 2024

Realistic Prices

Second year with Healthy Pets. Very responsive and helpful Reviewed on: 13th August 2022

very slow to payout a simple case. expected better

healthy dog, no prior conditions, prescribed a medication twice a day. should be a straightforward payout, 4 weeks later.. still waiting and slow response. customer service is pleasant Reviewed on: 21st September 2021

Good value for money

Professional and efficient service Reviewed on: 21st September 2021

Great service

Healthy pets staff really went the extra mile to sort out my issue. Reviewed on: 18th September 2021

Amazing Customer Service!

Amazing customer service, friendly and helpful staff and very efficient at sending documents. Reviewed on: 18th September 2021

Caring Customer Service

Very caring and helpful when my dog passed away Reviewed on: 18th September 2021

Brilliant insurers, easy and friendly processes

Brilliant insurers, easy and friendly processes. Reviewed on: 18th September 2021

1st class customer service

Really friendly and helpful staff Reviewed on: 18th September 2021

Customer Focussed and Friendly

Easy to get hold of and always willing to help. The customer service team at Healthy Pets are brilliant - caring, supportive and empathetic at the difficult times, friendly, happy and willing at all times. Definitely worth the price and would highly recommend Reviewed on: 18th September 2021

Fantastic company

Have 2 cats insured and when call them service is always friendly and helpful, stress free service Reviewed on: 17th September 2021

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