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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1626)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Rugby branch staff

excellent and friendly staff at the rugby branch. Reviewed on: 8th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 11th January 2021

Fantastic

Staff are brilliant excellent customer service Reviewed on: 8th January 2021

5 year fixed rate bond (issue12)

It was easy to download and complete the application form for the product. I was very impressed to be contacted by phone by HRBS to be told that my application and cheque had been received and the account was being opened. I received the passbook relating to the account promptly. Thank you Reviewed on: 8th January 2021

Pleasant telephone manners

I’vE been with H&R for a while now so must be pleased with them! Reviewed on: 7th January 2021

Satisfied customer

All transactions delt with very efficiently. Reviewed on: 6th January 2021

Fantastic service

I found your company to be absolutely fantastic in dealing with me, a customer. Very helpful, polite and knowledgeable staff. Thank you. Reviewed on: 6th January 2021

2 year bond

The service from your Nuneaton staff is 1 st class ,thank you Reviewed on: 5th January 2021

Customer Service at Coalville

Savings requests dealt with promptly, courteously and efficiently - and all done by telephone and letter, in these Covid times. Excellent service ! Reviewed on: 30th December 2020

Starter 4 ten account

Opening the account in these unusual times was very easy and the staff were very helpful Reviewed on: 30th December 2020

Satisfied

Completely satisfied how Hickley & Rugby dealt with my queries and the patience they showed to an elderly eighty year old woman. They were sympathetic to my basic computer awareness and willingly dealt with my application by post. Many an elderly person is not IT literate so appreciate the few banks and building societies left who cater for their needs by post, phone or branch, and still offer a fair interest rate. You are to be recommended for this. During the difficult work practices owing to coronavirus you are to be praised on your answer back calls and answering calls in a reasonable time. Look forward to my dealings with you. - Margaret Reviewed on: 29th December 2020

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