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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1334 reviews)

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4.82

Based on 1,334 reviews, last reviewed 25th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita at the H&R South Wigston branch Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good cust... Read more Reviewed on: 25th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1334)

Review of the Hinckley & Rugby Building Society, Savings:

Jeanette Sobalski

Jeanette was very professional and friendly, when I explained what I wanted and why she chose the best account for me Reviewed on: 13th February 2025

Reply from Hinckley & Rugby Building Society Hello Carol, Thank you for your encouraging feedback about the service you received from Jeanette at our Rugby branch. It’s great to hear she was able to provide you enough information for you to choose a suitable home for your savings. Please don’t hesitate to get back in touch, or pop back by the branch, if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Tom 10/10 Service

Tom was efficient in explaining the terms and conditions to us and was clearly well trained and experienced in doing so. Tom very clearly outlined the parameters of the account we opened and clearly leads by example. Reviewed on: 16th October 2023

Reply from Hinckley & Rugby Building Society This is great to read, thank you for taking the time to pass on your positive comments on the service you received from Tom. We will ensure this feedback is passed on to Tom and his team, which I am sure they will be very happy to receive. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th October 2023

Opening savings account

1st class customer service, great to be able to interact with real people unlike many other businesses in this sector Reviewed on: 12th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on your thoughts about the service you received at our Castle Street branch. It’s great to hear you found the experience personal, we feel this is very important and should be maintained, so it’s heartening to hear it’s being delivered and well received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 16th October 2023

Excellent experience.

Everything was explained step by step, by a friendly, courteous and respectful person. Reviewed on: 12th October 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear about the service you received at our Broughton Astley branch, thank you very much for taking the time to pass on your thoughts. Our teams are very committed to providing a knowledgeable and friendly service so it will be a pleasure to pass on your comments directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

I wanted to change my existing ISA to a fixed term ISA

Linda, confirmed that my request could be done, and I completed the paperwork and Linda processed this with due Id and Nat Ins checks. All there and then. Reviewed on: 11th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments about the service you received from Linda at our South Wigston branch while dealing with your ISA savings. It will be a pleasure to pass on your feedback which will be shared with Linda and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Opening a new savings account

Process and explanation very professional! Reviewed on: 10th October 2023

Reply from Hinckley & Rugby Building Society Fantastic to hear you received a professional service from our team at Broughton Astley when opening your account. We will happily pass your comments on to the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Upgrade my account

Very knowledgeable about different savings account gave me all the information need before making decision. Reviewed on: 9th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about your experience at our South Wigston branch. It’s great to hear the team were able to share all the information you needed to make the important decision about where your savings are best placed. We will ensure this is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Excellent Service

Our visit today was a refreshing experience, the staff member was highly knowledgeable and helped us make the right decision to help with our finances. Well pleased with the help and support that gave us a sense of confidence. Reviewed on: 5th October 2023

Reply from Hinckley & Rugby Building Society Thank you for telling us about your experience with our team at our Nuneaton branch. It’s great to hear they were able to provide you with the information you needed to make an important decision and have left you feeling confident in your choice. We will ensure this lovely feedback is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th October 2023

Very friendly

Very helpful friendly pleasent Reviewed on: 4th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to provide your feedback about the service you received at our Castle Street branch. It’s great to hear you found our staff helpful and friendly, we will share your comments with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th October 2023

Customer Care

Rita was very professional, friendly and helpful and answered all our questions. Reviewed on: 4th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for providing this lovely feedback about the service you received from Rita at our South Wigston branch. It’s great to hear about your experience and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with our Rita and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th October 2023

Exceptional customer service from Simon

My wife and I received exceptional customer service from Simon at the Rugby branch. Having spoken to him on the phone we travelled some distance to open an account with him. He was friendly, courteous, extremely knowledgable & highly efficient. All customer service should be this good. He is a great asset for the Hinkley and Rugby Building Society ! Reviewed on: 1st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about the service you received from our Rugby Office Manager Simon. It’s always great to hear feedback like this and to be able to share comments like these with the individuals is a pleasure. Please be assured your comments will be shared with Simon and our Director of Branches. Also, thank you for travelling to do business with us. We're very happy to hear you decided to open an account with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 2nd October 2023

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