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Hinckley & Rugby Building Society: Savings reviews

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4.82

Based on 1,334 reviews, last reviewed 25th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

2%

0%

1%

Latest highest rating:

5

Rita at the H&R South Wigston branch Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good cust... Read more Reviewed on: 25th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1334)

Review of the Hinckley & Rugby Building Society, Savings:

Personal Service.

5

Ability to make an appointment to suit us was very good and enabled them to have all necessary documents to hand thereby saving time. Reviewed on: 31st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for passing on your thoughts about the service you received from the Society. The option to book appointments is something we’re keen to offer our members, along with the ability to pop in without prior arrangement, ensuring we’re providing options to suit everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Excellent Service

5

Efficient friendly excellent service as always. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Good person to person service.

5

Your cashier gave very efficient and friendly service when we attended Lutterworth branch to open our account. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Very efficient

5

I posted an application for a Regular Saver product on Saturday. I received telephone call on Monday acknowledging it's receipt and and an email on Tuesday confirming that the passbook had been sent out. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Good customer service

3

Good customer service. Very helpful service Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Antiquated

3

Account was promptly opened and staff polite but setting up the account is antiquated, need to be able to open an account on line not fill in a form and post it off and include a Cheque. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Personal Service

5

So good to deal with real people rather than an automated telephone system or computer screen. Pleasant friendly service. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Very Good Building Society, Customer Service and Advice.

5

Very Good First Class Building Society, always happy and very helpful, good advice and customer care. Highly Recommended. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Savings update.

5

I went to my local branch for a savings update - was advised by a new employee, who although young and training, was knowledgeable and efficient. Some of my account changes had to be carried out by a more senior member of staff but she used this opportunity to show the younger member of staff what to do.. I was impressed with both his and her approach to my savings issues.: Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

Straightforward and friendly

4

One small query was dealt with simply and quickly. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

True To Their Word

4

Call answered swiftly and confidently. Kept informed and up to date on Passbook's arrival just as they'd told me. Very on the ball. Very pleased with their polite, prompt service. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

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