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Leek Building Society: Savings reviews

Name: Savings
Rating: 4.92 (3760 reviews)

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4.91

Based on 3,760 reviews, last reviewed 29th Apr 2025

39% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

In branch service review Always friendly and helpful fully explained everything clearly. Reviewed on: 29th April 2025

Verified source

Latest lowest rating:

1

Cannot access account & stuck in a lockout loop I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them do... Read more Reviewed on: 4th March 2025

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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leek Building Society Savings reviews (6)

Customer service can be shockingly bad and has been...

Customer service can be shockingly bad and has been for quite a while now. When going into the Derby Street branch, certain staff can make it difficult to draw money out. I have been questioned about my signature before and even been asked what i want the money for! I also know of several people that have had the same problem. Reviewed on: 22nd February 2024

Reply from Leek Building Society Thank you for taking the time to leave a review. We’re sorry to hear about the service you’ve received when using our Derby Street branch and we can confirm that your feedback about this has been passed onto the branch manager for review. The Society takes the safety and security of our members’ savings very seriously and we have a number of measures in place to protect our customers from potential fraud and financial crime. This means that there may be occasions where we need to ask some additional questions before completing a withdrawal at our branch counters. The branch staff will be happy to answer any questions that you may have about this and they can be contacted on 0808 169 8423 or by e-mail at [email protected] should you wish to get in touch. Kind Regards Dave @ Leek BS Response date: 23rd February 2024

Uncompetitive savings products and rates

Uncompetitive savings products and rates Reviewed on: 23rd January 2024

Useless opening times

I’ve had an account with leek for years in market drayton and staff have always been friendly and polite , I can’t fault the staff in any way , but now it closes at 2 pm and 12 pm it’s no use to me as I work full time and can’t get to the branch , half day opening in 2024 is no good to full time workers and the online service is too slow when transferring money , that’s why I use Lloyds for all my money now , Reviewed on: 23rd January 2024

Leek Building Society Branch Review

Could improve by having staff with correct information. If Beth had not rung me from the branch I would have been paying tax on Leek's advice to leave our bond in a holding account, I will only use Cheadle in future. Reviewed on: 24th March 2023

Waiting times terrible, customers ignored

Loads of staff behind counter but very slow service as always seem to be making a drink, dont like the open plan area in Leek where everyone can hear what you are discussing about your finances Reviewed on: 4th March 2023

Reply from Leek Building Society Thank you for taking the time to provide us with your feedback and we’re sorry to hear about your experiences when using our branch network. We take all of the feedback that we receive very seriously and I can confirm that your comments have been passed onto our Head of Branch Network and Customer Support for review. Kind Regards Dave @ Leek Building Society Response date: 6th March 2023

Leek Building Society Branch Review

I like that I can pop into branch without waiting for more than 5 minutes. I would like you to end queues by adding more branch assistants (speed up waiting times). Reviewed on: 31st August 2022

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Leek Building Society: Savings reviews

39% decrease in 5 star reviews

80% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Leek Building Society: Savings now

Leek Building Society Savings reviews (6)

Customer service can be shockingly bad and has been...

Uncompetitive savings products and rates

Useless opening times

Leek Building Society Branch Review

Waiting times terrible, customers ignored

Leek Building Society Branch Review

Do you have a different Leek Building Society product?

There's still more to see!

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