Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Own this company?
Share this page
Link copied

Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.86/5

Lloyds Bank reviews

Unverified business Last reviewed within 7 days
Write a review

Review summary

People rate this company as Good based on 2,616 product reviews

Average score of 3.86/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended negatively over the past 90 days

Lloyds Bank scores highly for its easy-to-use app, helpful customer service, and solid range of accounts with perks like Disney+ and cinema tickets. Many appreciate the bank’s reliability and security, especially for everyday banking and savings. However, frustrations arise around poor insurance claims handling, rising fees without added benefits, and slow or unhelpful customer support in some cases. Some also find branch closures and app glitches inconvenient.

Positive themes

  • Lloyds Bank app is user-friendly, reliable, and packed with handy features.
  • Customer service at Lloyds Bank is often friendly and quick to help resolve issues.
  • Club Lloyds Current Account offers great perks like Disney+ and cinema tickets.

Negative themes

  • Insurance claims with Lloyds are slow and frustrating with poor communication.
  • Customer service can be rude or unhelpful especially on complex issues or fraud.
  • Fees rise quickly on accounts and insurance with little added value or warning.
Summarised by AI
Was this helpful?

About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2616 company reviews • Last reviewed within 7 days

1% cashback on all spending excellent transfer rates...

Cashback credit card • 17th April 2026

1% cashback on all spending excellent transfer rates for foreign currencies good easy to use app

{"display":"Gary Powell","full_name":"Gary Powell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

No issues whatsoever

Classic Account • 17th April 2026

Had this account for the past 11/12 years, no issues whatsoever. Customer service has always been helpful, new cards have been issued quickly, app is... Had this account for the past 11/12 years, no issues whatsoever. Customer service has always been helpful, new cards have been issued quickly, app is very easy to navigate and laid out clearly Read more Read less

{"display":"Jade","full_name":"Jade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Easy to set up and navigate

    Easy to set up online, very quick simple process, app is easy to nativigate and easy to move money between accounts. Regular updates and notifications,... Easy to set up online, very quick simple process, app is easy to nativigate and easy to move money between accounts. Regular updates and notifications, able to easily review interests rates Read more Read less

    {"display":"Jade","full_name":"Jade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    Jade 17th April 2026
  • 5/5

    savings products give interest rates below market norms

    savings products give interest rates below market norms

    {"display":"arthur j","full_name":"arthur j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    My experience has been decent, nothing extraordinary...

    My experience has been decent, nothing extraordinary to be honest. Interest rates could be higher, competitors have much higher interest rates and bro banks have... My experience has been decent, nothing extraordinary to be honest. Interest rates could be higher, competitors have much higher interest rates and bro banks have such intuitive features. It would help to have pots like Monzo that payments could be made out of. Read more Read less

    {"display":"Hafiza R","full_name":"Hafiza R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Hafiza R 17th April 2026
  • 5/5

    I love my lloyds credit card.

    I love my lloyds credit card. It offers what i need and they keep me informed of changes.

    {"display":"Elizabeth P","full_name":"Elizabeth P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I enjoy my lloyds club current account.

    I enjoy my lloyds club current account. I find it reassuring. When i have made contact they have answered as i needed. I love that... I enjoy my lloyds club current account. I find it reassuring. When i have made contact they have answered as i needed. I love that i can see my credit card and some other accounts under the same umbrella but other bank name too. Read more Read less

    {"display":"Elizabeth P","full_name":"Elizabeth P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Linked account to 'save the change' fab idea and the...

    Linked account to 'save the change' fab idea and the savings over a year is unreal. Highly rrcommend having this.

    {"display":"JC","full_name":"JC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Is very easy to save and take out.

    Is very easy to save and take out. It helps me to save more and see how much I have savedd.

    {"display":"Akyena K","full_name":"Akyena K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    Akyena K 17th April 2026
  • 4/5

    Good old-fashioned bank account - no charges - pure...

    Good old-fashioned bank account - no charges - pure and simple

    {"display":"spencewah","full_name":"spencewah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always great customer service and the club rewards a...

    Always great customer service and the club rewards are good

    {"display":"Hotdoghhh","full_name":"Hotdoghhh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Lloyds Bank
    Showing products offered by Lloyds Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice