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LV (Liverpool Victoria): Car Insurance reviews

Name: Car Insurance
Rating: 4.22 (313 reviews)

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4.14

Based on 313 reviews, last reviewed 15th Oct 2024

68% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

2

When it comes to renewal, they always quote us a hig... When it comes to renewal, they always quote us a higher amount. But when I go through comparing website, the same company gives a very much lower quot... Read more Reviewed on: 23rd August 2024

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

LV (Liverpool Victoria) Car Insurance reviews (313)

Review of the LV (Liverpool Victoria), Car Insurance:

Quick and easy to arrange and very competitive price

Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Great customer service

After having left Aviva after awful customer service after a non fault accident I have been extremely pleased with how easy it is to communicate on the phone with a human being amd response time on email is extremely quick as well. Reviewed on: 28th July 2023

Worst insurance, avoid

Definitely the worst insurance companies I have dealt with. I’ve been with them for 2 months with no issues at all, until I got into an accident and my car went in to their garage for repair. They have tried everything they could to not go ahead with my claim in such an unprofessional manner. 2 weeks into the claim they said they will be cancelling my insurance with immediate effect and won’t be going ahead with my claim because I haven’t declared any car modifications to them which are the following, car being de-badged, after market alloys and window tints which sounded so silly to me because I wasn’t even aware of such things having purchased the car like this and owned it for 5 years now and been with plenty of insurances and never had a similar issue or even heard of such things. And now returned my car back in even worst conditions and they’re not willing to take accountability for nothing. Worst company please avoid. Reviewed on: 21st July 2023

Current Insurance claim

My claim is current and reported on the 27th May! No repairs carried out, still waiting! I have made numerous calls and no one wants to help! The worst insurance company I have ever had the misfortune to deal with Martin Mayes Reg P60MDM Reviewed on: 17th July 2023

Left us uninsured due to an LV system issue.

We tried to take out a policy online, but the LV system glitched and did not complete the payment. However, the transaction was recorded on our credit card account consuming £1000 of credit and leaving us unable to make a second payment. Ultimately we were left with an uninsured car, and LV said there was nothing they could do other than take out (expensive) temporary insurance at our cost. A terrible way to treat a customer given it was an LV system issue. They could have organised temporary cover, or provided cover until the pending payment cleared, allowing a second try. Awful experience. I don't need LV to explain what happened, but to explain why they were unable to recitfy an issue they caused Reviewed on: 20th June 2023

Good compamy

Competitive prices. Good for travelling abroad Reviewed on: 1st June 2023

Car insurance

Really good service and always had a positive experience dealing with LV Reviewed on: 5th April 2023

Best insurer

Have been with Lv for 2 years and they have been brilliant in every way Reviewed on: 4th March 2023

You bust my business after 15 years

20th dec 2022 = accident Called same day. One month later car is still in my yard. I cannot afford to hire, I have no income Cannot get to work, even if they started repairs it would be a further 2 weeks. I have car hire on my policy. No hire car is available I’m told. Now I am job less and no income. This is 100% genuine. Reviewed on: 16th January 2023

Helpful, firndly, efficient.

Easy to get a quote, saved a great deal of money, excellent customer service. Reviewed on: 15th January 2023

Failure to communicate

My car was hit by a woman driver emerging from a side road. The damage to the car was extensive and it was subsequently written off, even though it was a hybrid and only one year old. Initially LV were impressive, and on the same morning as the accident, arranged for recovery to a bodyshop for assessment, and a hire car for later that afternoon. Since then..? I only fond out what is happening/has happened by what action I am taking. E-mails are not replied to, promised call-backs are not made, and the one occasion when I finally managed to get hold of a human being who had some information, it was to inform me of the write-off, and a severely sub-standard offer to settle, which was rejected. To add insult to injury the bodyshop told me minutes ago that another company had already collected my car (yesterday) "for salvage purposes". So, initially LV were heading towards a '5' star review, whereas now they are clearly a '1' star. Very, very disappointing from one of the 'better' recommended insurers in the UK. They need to do MUCH better than this. Reviewed on: 28th December 2022

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