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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (829 reviews)

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4.48

Based on 829 reviews, last reviewed 26th Feb 2025

47% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Great customer service Staff are always welcoming and helpful. I like the old school approach of going to the branch and having pass books. Reviewed on: 26th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (829)

Review of the Mansfield Building Society, Savings:

Changing accounts - a good service

Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Need interest rise on account

Skipton bs always e-mails me when there is an interest rate rise which is brilliant, you don’t!!! You need to be me informative in relation to this, you end up phoning to be told to look on line Reviewed on: 8th August 2023

Review

A very good professional service Reviewed on: 8th August 2023

Good experience

Opened an account for sale proceeds of house that would been needed quickly to fund a future purchase. Interest rate was good and they are proactive in passing on base rate rises to the customer Reviewed on: 8th August 2023

Good rate of interest although issues when closing the account

I chose this account as it gave a good rate of interest and was variable so it would increase with all the rate changes that happen at the moment. It was only ever going to be a short term investment as the money came from a house sale and would be needed to fund a future purchase. Unfortunately although I gave the right amount of notice and applied to close withing the time window stated. My interest added was incorrect as I was penalised as though I had not given notice. I accept that this was human error but disappointed that there is not a process in place to check that it was correct on closure. It was not a small amount that was penalised. Whilst this was sorted out it necessitated a number of phone calls. My concern was that someone may not have understood/noticed and been shortchanged. Its a shame as it has spoiled the experience. Reviewed on: 8th August 2023

Harassment

I don't want to be gratuitously pestered for reviews - I've not asked for this, so why do you assume it's normal to interfere with my privacy in this way? Reviewed on: 8th August 2023

Reply from Mansfield Building Society We are sorry if you felt by harassed by this request. We send out requests for customer reviews on account opening and account closing to help us understand the service that we deliver. This is to ensure that our customers receive good outcomes. The feedback that reviews provide is important to us and each one is reviewed and, if required, acted upon when it is received. If you wish to discuss in more detail please contact us on 01623 676350 or email us at [email protected] Response date: 25th August 2023

Using a Mansfield BS Branch

Initially, I used the Kirkby branch to transfer a cash ISA from the Leeds BS and found the experience excellent. Recently, I used the Sutton branch to carry out an internal cash ISA transfer. Staff were always helpful and friendly. Process successful and quick. Reviewed on: 8th August 2023

Great service from Kirkby

Since becoming an investor in MBS, the service given at Kirkby has been excellent. Diane and Lisa are always pleasant, polite and helpful. Reviewed on: 8th August 2023

less personal experience

Joined Mansfield some years ago because there was always a person at the other end of the phone to speak with. regrettably this is not the case now and so I decided to move my accounts to another provider - I appreciate that it's the way of the world now- machines, bots and no social intercourse. ! Reviewed on: 8th August 2023

Using Kirkby and Sutton branches

Staff quickly established my requirements. Dealt with me in a friendly and professional way. Process straightforward, all sorted and very pleased with the experience. Reviewed on: 8th August 2023

Saving rates lagging market rates

For the previous 0.5% BOE rate rise there was no increase in the rate for my account. After the latest rate rise there is still no announcement from Mansfield BS. Other building societies e.g. Yorkshire, Leeds and Coventry can do this why not the Mansfield? Reviewed on: 8th August 2023

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