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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (829 reviews)

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4.48

Based on 829 reviews, last reviewed 26th Feb 2025

47% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Great customer service Staff are always welcoming and helpful. I like the old school approach of going to the branch and having pass books. Reviewed on: 26th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (829)

Review of the Mansfield Building Society, Savings:

Changing accounts - a good service

Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Cash ISA investment

I needed a reasonable rate of return for a 2022/23 Cash ISA investment of £20,000 and chose the Mansfield based on what I had read about comparable rates. The talk-through by your Mr Higginbottom at the Chesterfield Branch was friendly and thorough but at all times professional. Paperwork was easily comprehensible and response times were good. The score is four star, rather than five, because the reaction time to a change in the BoE interest rate could have been quicker, ideally son after the announcement was made; not lagging behind by so much. Reviewed on: 4th April 2023

First time with Mansfield Building Society

Really easy to set up , will use again. Reviewed on: 4th April 2023

MBS Performance thoughts.

Membership coming up to 14 years and have always been treated with respect and upmost professionalism with all dealings, but in particular with help during family bereavements. I suppose we all have different wishes and requirements, but I would like to see a much larger gap in favour of fixed rate bonds savings interest accounts. Reviewed on: 4th April 2023

Friendly and efficient service.

By coincidence I called in to my local branch today (a) to pay in to one of my accounts and (b) to update a few of my passbooks. As always the counter staff (on this occasion Helen and Haley) were pleasant and amenable and dealt with my visit in a polite and efficient manner with a bit of good natured banter thrown in along the way. Reviewed on: 4th April 2023

A good experience

I have been a very happy customer of the Mansfield BS and only moved my matureing ISA account because I could get a better rate elsewhere. Reviewed on: 4th April 2023

excellent in every way - has a branch I can visit

the staff were brilliant, even made me a coffee Reviewed on: 4th April 2023

highly satisfied

As a customer i genuinely feel valued, and part of a community minded local business, i,m not just a number. very happy with what the Mansfield offers me. Reviewed on: 4th April 2023

Average

Myself and my husband have a lot savings with you. We have transferred a few accounts of late, ISA's etc. I feel that the way we were dealt with was unprofessional. After having a long conversation about postal strikes and asking for my passbooks not to be posted out, my wish was ignored and they were posted. They went missing for weeks and weeks. I would not want anything like that posting whether there were strikes or not. On top of this, trying to get an appointment was an absolute nightmare. We both work full time and could only make afternoons and weekends. I was told we could not have appointments after 3pm in the week. This is ridiculous for working people. It took weeks to get a weekend appointment. I was at the point where I was considering moving our £100k savings elsewhere. While being a friendly local branch in important, it should not be at the expense of professionalism, where people who I presume are manager level staff turn up for meeting dressed like they are going to sit on the sofa and watch Netflix. I will say that I the staff that man the main desk are always friendly and helpful, the issue has been where appointments have been needed. Reviewed on: 4th April 2023

Some great products but inadequate administrative resources.

Customer service has been very bad recently. I feel very sorry for the hard working staff who have been expected to perform efficiently whilst dealing with significant increases in workload. The one redeeming feature of the Mansfield has been their market leading savings products which are great value. Unfortunately that positive attribute has been responsible for increased administration and the decline in service levels. Reviewed on: 4th April 2023

Awful old fashioned

Appallingly slow. Ancient systems. No response Reviewed on: 4th April 2023

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