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Marshmallow: Car insurance reviews

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1.67
Based on 307 reviews, last reviewed 24th Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
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1%
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1%
See only 1 star reviews
77%

Latest highest rating:

5

I had an accident and it was sorted out no bother. I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement Reviewed on: 24th April 2025
Y boustead's avatar
Y boustead

Latest lowest rating:

1

This is the worst company for car insurance that I h... This is the worst company for car insurance that I have came across. Reviewed on: 8th April 2025
harris m's avatar
harris m
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (3)

They will cancel without calling u

2
I couldnt send any documents through app so i asked them to email me ...ive sent the documents through...they just sent me an email they will cancel my policy...as i work night and i have a kid im not on my phone 24/7 so 2 days they give me and bam cancelled my insurance. because my documents where not fit or whatever ...dont get this insurance they will cancel on any chance they have was paying them 246 a month aswell Reviewed on: 3rd February 2024
Kriste X's avatar
Kriste X

No Problems Until you make a claim

2
The company was easy to use and very straight forward. Good app and easy to use and very responsive and had no problems “ UNTIL “ I made a claim . As soon as I had to make a claim , they basically ignored me for over 7 days at a time and the claim has been going on now for over two months . Asked for ridiculous documentation which has no relevance to the claim or the insurance policy. Never got told of the progress of the claim and still have no idea what’s going on . Still haven’t received payment. Good company if you don’t make a claim if you do good luck with getting any money . Reviewed on: 5th November 2022
Michael Jenkins's avatar
Michael Jenkins

Terrible Insurance

2
I became unemployed during lockdown and because of this they put my insurance up. Yeah makes no sense. The world is already struggling but you want to strain me more. I had an unfortunate crash and they took a month on my claim for payout. At one point they didn’t even know where my car was and had I not called there would’ve been no movement. Then when they did pay me they told me they would let me know before hand and didn’t and took money out of my claim to which they said I could renew my insurance but never gave me the opportunity to do so. Don’t go with them. Waste of time and terrible . Reviewed on: 2nd December 2021
Jamiyla Ferguson's avatar
Jamiyla Ferguson

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