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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

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2.36

Based on 111 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

Awful customer service

We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in her 80s. We chased for weeks and despite confirming the address and name of the policy holder they “refused to post the papers for privacy reasons”. Never dealt with a team with such a lack of understanding what privacy means. We never asked to disclose any personal information and only asked to send some papers to the policy holder whose address and name was on the policy. Only when we made a formal complaint the poorly trained employees finally agreed to post the necessary documents to the policy holder. Reviewed on: 2nd February 2024

Pet Insurance Reviewer

my pet dachshund collapsed the week before Christmas, with a damaged back. It was devastating for the children and I to see him lying in the rain in the garden. He was rushed to the vet who recognised the seriousness of the issue and we had to take him to an emergency centre. His condition was critical and he was admitted in for urgent surgery. I had to phone MoreThan, in quite a state. I have to say, I was dealt with full compassion and told not to worry about a thing, just return the forms. Bruce, my dog, was in for a week following a major operation to save his spine. MoreThan took care of the whole thing, and paid the emergency centre within a week. I can't rate them highly enough. Reviewed on: 29th July 2016

Huge increase in renewal premium despite no claims

Just received renewal terms from More Than and for our 2 labs (1 2 years old and the other a full sister but from the next years litter) the premium has increased by over £100 annually. No health problems or any reason to claim so will be looking elsewhere. Anyone else had high increase in renewals? It's getting like car insurance where the drive is always "new" business" and not loyalty. Reviewed on: 26th July 2016

Pet Insurance Reviewer

I applyed for my cat (shes a older lady) and it was kinda tricky chosing which one was going to be best my excess is £50 I pay for her DD been with them around 3 years and its gone up alittle but I think for what she gets its good value and if I need to talk to a vet I can use their one even if its about my other cat who isnt on the policy. Reviewed on: 22nd July 2016

Fair and prompt in payment: Friendly & Helpful

The staff that I've spoken to each time I've had reason to contact More Than Pet Insurance have always been polite and friendly and on the ball. My claims to date have been dealt with quickly, and the premium was very competitive. I've been so impressed that I've swapped policies for another dog to be with them. Earlier this year when my darling old Jack Russell had to be PTS at the grand old age of 17 1/2 I felt the lady I spoke to was almost in tears herself, she was so sympathetic. I have never yet had a problem with the company paying out on claims, and my wee JRT had ongoing veterinary bills. Reviewed on: 28th March 2016

CheekyCharges Campaigner

Very happy with cover, good service. Only loses a star because the price repeated keeps rising. Reviewed on: 28th February 2016

Only had the misfortune to claim once for my Molly but beginning to end very helpful

My girl had an 'altercation ' with another dig and needed vet treatment. More Than were very helpful and I spoke to one of their nurses who made me feel better as I was shocked by the incident. No quibble payment to vets considering she had not been insured a full month at this point. Reviewed on: 28th November 2015

Would highly recomend this pet insurance

One of our rescue Greyhounds was diagnosed with a Fibrosarcoma in February 2015. Our vet gave us a very poor prognosis and told us we would be lucky to have our boy by the end of the year. Due to us having insurance we asked for a specialist referral which was promptly done. The initial consultation fee to Glasgow Small Animal Hospital was going to cost £1,000.00. After a whole raft of tests, scans and x rays a treatment plan was recommended which entailed our boy Franco having to get a course of Radiotherapy over a 4 week period, 3 times per week. This was duly approved by our insurance company prior to treatment commencing. Once completed Franco had a follow up appointment and he was in remission with an expected lifespan of a further 5 years. We were so grateful, thankful and relieved that we could get the best possible treatment available to us and didn't have to worry about the cost. In total it would have been £5,500.00. A heartfelt thanks to The Small Animal Hospital Glasgow and Morethan insurance. We cherish our boy and look forward to spending the next 5 years with him Reviewed on: 27th November 2015

LARGE CLAIM SETTLED IMMEDIATELY WITHOUT ARGUMENT

My poor little dog had a difficult problem which my vet did not solve and then referred him to the Veterinary College where they did all the tests again. This was double horrible for my dog and doubly expensive for the insurance company but they paid both bills without any argument and it was all done directly with the vets and the college. They have put my premium up this year by £320 which I am not happy about but considering what they had to pay out I can't really complain and I am going to stay with them. Reviewed on: 26th November 2015

COST OF INSURANCE AND CLAIM HANDLING

Bailey - Cocker Spaniel, now almost 2 years old. Fit and healthy. Insured first year with Kennel Club, saved £11 per month by going through Bought by Many with More Than. Bailey had a piece of grass stuck in his throat following a a gastric episode, which was not diagnosed by first vet. Second opinion with another vet who removed grass. More Than paid out both vet bills promptly, less excess. The only thing I would add is I will wait and see what next year's quote is. At the moment could not be more pleased with this company. Reviewed on: 26th November 2015

Great policy at a good price

I completed an online quote a while back to see what changes, if any, could be made on the quotes I had already. I decided that More Than offered a better quality product for a similar price. I have 2 dogs and 4 cats all insured and under £90.00. Works for us! Reviewed on: 26th November 2015

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MORE THAN: Pet Insurance reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

MORE THAN Pet Insurance reviews (111)

Awful customer service

Pet Insurance Reviewer

Huge increase in renewal premium despite no claims

Pet Insurance Reviewer

Fair and prompt in payment: Friendly & Helpful

CheekyCharges Campaigner

Only had the misfortune to claim once for my Molly but beginning to end very helpful

Would highly recomend this pet insurance

LARGE CLAIM SETTLED IMMEDIATELY WITHOUT ARGUMENT

COST OF INSURANCE AND CLAIM HANDLING

Great policy at a good price

Do you have a different MORE THAN product?

There's still more to see!

Join Smart Money People

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