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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.39 (850 reviews)

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4.36

Based on 850 reviews, last reviewed 27th Feb 2025

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

69%

17%

Latest highest rating:

5

Knowledgeable real people on Telephone or in Branch ! Easy to use, plenty of choice of products, real people in local branch with knowledgeable advice as well as online options for easy access to keep per... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Sadly not good anymore. Sadly not good anymore. I have been loyal to Nationwide for decades as I believe in the concept of building society banking, but their chatbot process... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (850)

Review of the Nationwide, FlexAccount:

Excellent compassionate and reasonable

I was having trouble getting into debt and they helped me to reduce my overdraft at a reasonable rate so that I wouldn't suffer too harshly from the reductions. They were very compassionate towards my situation and made me feel confident and at ease. Reviewed on: 18th December 2018

Good service and easy to get help

Last bank / building society in my area and is a real benefit when i have an issue i can talk to someone in person. Reviewed on: 31st December 2019

Wouldn't change to anyone else

Great building society always a quick reaction if I lose my card, offer great options if I want to open a new account and there to listen if I just need some advice about my finances Reviewed on: 31st December 2019

No problems

A great account, always found the staff helpful. Reviewed on: 29th December 2019

Great Experience for more than 10 years

Always a great experience and very helpful. The only reason i haven't given full marks is because overdraft fees have gone up by a fair bit. Reviewed on: 28th December 2019

Easy to understand

Managing your bank account on line could'nt be easier, transfer money, pay bills and keep a check on every penny that comes in or goes out, Reviewed on: 28th December 2019

Great extras

Host of free insurance policies and breakdown recovery. Easy to use app as well. Reviewed on: 25th December 2019

Dreadful

Their fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared less.. I made a formal complaint and they then sent a blank copy of the complaints response letter.! I wrote to the CEO with no reply either. There has been a litany of issues with Nationwide over the last five years - very disappointing . Reviewed on: 17th December 2019

User friendly, life long customer .

In most high streets where there are no banks. Internet banking is very user friendly and experienced very few, if any problems. Reviewed on: 14th December 2019

Disappointed with charges

I banked with Nationwide for about 11 years, until very recently. The service I’ve received from Nationwide has always been good, and the staff in branch are always great, but the charges levied on my account were ridiculous. I’m self employed with no fixed pay date, so I’m a typical month I was being charged around £60 for missing direct debits. I understand the reasoning, but the amount is ridiculous. As a result I’ve fallen behind on my bills, had more charges and so on. I’m reluctant to recommend Nationwide based on this. Reviewed on: 14th December 2019

Friendly and convenient

I moved from another bank because of increasingly poor and distant service. I couldn’t be happier with the move. A smaller company, better service and a more personal interaction. Exactly what I was missing at my last bank. Reviewed on: 12th December 2019

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