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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.93 (296 reviews)

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3.94

Based on 296 reviews, last reviewed 5th Dec 2024

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

22%

Latest highest rating:

5

Banking made easy Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t f... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

Branch Manager treats vulnerable customer badly Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urg... Read more Reviewed on: 28th November 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (296)

Review of the Nationwide, FlexPlus:

Easy online banking and very simple to switch funds...

Easy online banking and very simple to switch funds to get better savings rates. The annual bonus is a great touch that other banks do not offer. Reviewed on: 23rd May 2024

Excellent - has paid out claims

Have had this account for 6-7 years now and in that time been unfortunate enough to need to claim for replacement mobile phone (stolen), medical expenses in Brazil whilst travelling (£1-2k) and a skiing accident (several £k including repatriating me to the UK flights transfers etc all covered). Once all proof/documentation provided everything was paid out and sorted v efficiently on each occasion. Have also used breakdown cover at home when car battery went flat + very easy. Well worth the monthly charge. Reviewed on: 12th April 2021

Great service

Great service from a great bank and very competitive products for members. Reviewed on: 9th April 2021

Excellent breakdown service

In the last 5 years I have broken down three time and on each occasion Nationwide's service was excellent. Three days ago my vehicle's diesel pipes broke and all fuel ran out. They came within an hour, dropped the car off to my yard and myself round the corner to home. They collected when arranged, phoned to advise me of exact times, and were helpful and courteous. I even had a hire car delivered on a bank holiday Monday to get me out of trouble. I complain about everything usually but this service was brilliant. Polite helpful staff, all excellent from beginning to end. Reviewed on: 6th April 2021

Nationwide flex account insurance hopeless

what a terrible experience in dealing with their claims department. constantly asking for the same documentation. lack transparency, no communication and in our case charging an excess fee for our son under 18 but not covered on the claim. stuck an excess fee per person and did not explain that a separate claim would be required and of course to apply another excess. taken over 12 months to deal with my claim. Very unprofessional and shambolic setup. We did take travel insurance with another insurance company before our booking accommodation, way before COVID 19 and typical of Insurance let us down. Do your homework and vote with your feet. Reviewed on: 24th March 2021

Excellent all round banking products

Nationwide flex-plus account with visa debit card does everything I need. Text messages re my unusual /larger payments very reassuring. Flex plus insurance cover adds value. Laptop sign-in is cumbersome so use ipad app with fingerprint recognition. Reviewed on: 20th March 2021

Great value banking

All the extras are great; better interest would be ideal. Reviewed on: 19th March 2021

Flex Plus Travel Insurance - seems fine unless you actually need to use it

I’ve been a Nationwide Customer for 20 years and been paying for a Flex Plus Account with travel insurance for ~10 years. Thankfully I’ve never had to use it. Until COVID-19 that is. Nationwide Insurance have made an absolute ordeal out of trying to claim any money back, requesting document after document, reducing the amount I could claim at every turn until I eventually made my peace with getting around £300 back (out of an original £2000 outlay). Now it seems after more wriggling and document requesting, I’m not even getting that. Disgusted with the way I’ve been treated, to say the least. Reviewed on: 10th March 2021

Good banking experience

Nationwide have been an excellent bank for current account and credit card. Their online banking and app are really easy to use. Reviewed on: 10th March 2021

Because you are better than Metro Bank

The best. The best. The best. The best. Reviewed on: 4th March 2021

Very happy with it

Very helpful n easy to understand n use Reviewed on: 19th February 2021

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