NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora-Digital Assistant

Is the best service ever i have received Reviewed on: 28th March 2022

Surprisingly good

I thought it was going to be a nightmare but the digital assistant worked. And worked well. Reviewed on: 28th March 2022

Amazing

First class,question answered within seconds. Thanks again Reviewed on: 28th March 2022

Simple to follow and easy interaction

Simple to follow and easy interaction Annual statement was not available on line so needed to make a direct request. Process was straightforward Reviewed on: 28th March 2022

Cora

Great service thanks for helping out Reviewed on: 28th March 2022

Intuitive

Great piece of AI. Knew what I was saying, gqve advice and acted. Reviewed on: 28th March 2022

Fabulous

Very helpful and super super fast Reviewed on: 28th March 2022

Easy to use

Great! Easy to use and simple to make the changes I required. Reviewed on: 28th March 2022

Brilliant

Using Cora makes the whole process quick and simple Reviewed on: 28th March 2022

Able to access help at any time.

I didn't know how to order a new cheque book as an elderly person and not very computer savvy. Cora asked and answered all my questions and I managed to order a new cheque book. Reviewed on: 28th March 2022