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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Helpful on the easy questions. Slow response when in person help needed

Cora is clear and very effective when it is solving easy problems which are effectively FAQs. But, when you ask something unusual, it says 'Do you mean ...?' providing a 'Yes' or 'No' options. If you select 'No' often it will keep guessing instead of suggesting you speak to a real human agent. You also have to use the correct terminology as its word catchment is not great. But, when it knows how to help you, it is effective. Reviewed on: 1st March 2023

I just couldn’t connect, a complete waste of time wh...

I just couldn’t connect, a complete waste of time when Nat West say it’s the fastest way to do things Reviewed on: 27th March 2024

Rubbish Rubbish Rubbish

Total wasre of time, I don't like talking to robots Reviewed on: 2nd March 2024

Signal assistance

They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. Leaving you feeling very confident. They have also given guidance on scam related problems.. customer service has always been very good and easy to get hold of. have used Cora digital assistance in the past and have been very happy Reviewed on: 22nd February 2024

I would rather stick pins in my eyes than speak to Cora

Replies being artificially slowed to feel more human like is quite literally the worst bit of UX design I have ever, ever, ever experienced. An already frustrating experience is now made utterly unusable. All I wanted was a final statement after I thankfully used the current account switching service and changed current accounts to First Direct. Having been promised a copy of my final statement, nothing ever arrived. And now it's impossible to actually speak to someone who can actually get one for me. Great work Natwest! Reviewed on: 2nd February 2024

A WASTE OF PIXELS

ABSOLUTELY TOTALLY USELESS, AND A REASON TO QUIT NATWEST AFTER 50 YEARS. WANTED TO KNOW ABOUT ACCESSING OLD STATEMENTS. TOOK ME ROUND THE HOUSES FOR AGES, THEN REFERRED TO AN ASSISTANT, THEN SHUT DOWN, DID THAT TWICE. NO BRANCH NEAR US, EXCEPT A MOBILE ONE SOMETIMES, AND NO ACCESS TO A HUMAN. ONLY RECOURSE IS SNAIL-MAIL. Reviewed on: 1st February 2024

I ask again - why all the great reviews in April?

I ask again - why all the great reviews in April? Someone has been putting up false reviews. It is clear that all the genuine reviews are all one star. NatWest, you need to take note of your angry customers. Reviewed on: 26th January 2024

Why hundreds of 5 Star reviews on 11th April? Something wrong here!

Cora is an annoying waste of time - I did not ask for it and want to have it removed. I would also like to know why almost all recent reviews are extremely negative, yet there seem to be many 5 Star reviews, poorly written, with spelling mistakes, all dated 11th April. There needs to be an investigation into this. Reviewed on: 18th December 2023

Simply Appalling

It is the worst service I can think of. It often doesn’t work and when it does, it takes a lot of effort to get to a human The humans who respond are worse than Cora and close the conversations before sorting anything From my rewards I cashed £100 in September for vouchers. These never arrived and they are asking me to change my e mail address which I can’t see why I need to do. Then they close the conversation and tell me it has been escalated, who to I don’t know and it ends there and then they go quiet So I have to start all over again and after 3 months of trying, no movement at all In fact, it’s like monopoly , go back to start do not collect £100 Humans who sign off don’t give their names and you can’t phone anyone to get it sorted and it goes on and on Reviewed on: 15th December 2023

Cora wastes my time.

I did not ask for Cora, it pops up every time I log in and reappears constantly. It is a total waste of my time. Reviewed on: 9th December 2023

biggest waste of time

completely useless and a big distraction now with the pop jumping on all the time why do they do this stupid type of thing, I just want to look at my accounts, If you ask anything it either doesn't understand or can't help anyway. Waste of time and money. Reviewed on: 7th December 2023

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