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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6036 reviews)

View other NatWest Group - Cora products

4.54

Based on 6,036 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6036)

Review of the NatWest Group - Cora, Digital Assistant:

Great online help

I had blocked my pin code in my card reader over the weekend. I phoned my bank but there was a long wait. The automated message suggested using natwest.com/support and using the live chat. My issue was resolved with Cora. Thank you Nat West. Reviewed on: 13th April 2021

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

waste of time, rubbish.

waste of time, rubbish. Cora and these kind of bots are no good for anything. Customer support should be a person with real knowledge or actual ability to find out about your questions and queries on their service. Reviewed on: 14th November 2024

Waste of time.

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Reviewed on: 22nd October 2024

The Cora system is poor in every respect .

The Cora system is poor in every respect . Nat west clearly don’t value their customers inflicting this faceless , useless and cumbersome system on customers Reviewed on: 5th October 2024

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

It's not actually a digital assistant.

It's not actually a digital assistant. It can answer very specific questions and that's it. It's basically a search function for common questions misrepresented as a chat bot. It adds little to no value to the customer experience. I would Google any questions before using it and then find a way to speak to a human from there. Needs massive improvements. Reviewed on: 30th August 2024

Cora ok but general

Cora very difficult to understand specific needs but is good at general enquiries Reviewed on: 28th May 2024

Reliability and trust

I am 10 years and all is working perfectly. Reviewed on: 15th May 2024

Impossible to get answers and be directed to the rig...

Impossible to get answers and be directed to the right area Reviewed on: 15th April 2024

Digital Idiot!

Digital Assistant? More like a "Digital Idiot"! Reviewed on: 3rd April 2024

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