Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

NatWest reviews

NatWest Logo
Rated Excellent • 4.73/5

NatWest reviews

Verified business Last reviewed within 7 days
Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,996 product reviews

Average score of 4.73/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
Was this helpful?

About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

Social media

Reviews for NatWest

Showing 11 of 23996 company reviews • Last reviewed within 7 days

Very quick application process.

Personal Loan • 11th June 2026

Very quick application process. Cash has always been in my account straight away. Paperwork and repayment schedule are easy to understand and you know exactly... Very quick application process. Cash has always been in my account straight away. Paperwork and repayment schedule are easy to understand and you know exactly what the payments are and when. Interest rates have been good for me. Read more Read less

{"display":"Flipster56 ","full_name":"Flipster56 ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Back to blabk

Black account • 11th June 2026

Easy process clear easy banking . Nuce perks. Secure bankibg

{"display":"Rattna W","full_name":"Rattna W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Recently aquired the credit card and have found it e...

    Recently aquired the credit card and have found it easy to use and efficient. Any questions I have had have been quickly answered by nat west.

    {"display":"paul collins","full_name":"paul collins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Best experience, excellent customer service and easy...

    Best experience, excellent customer service and easy process

    {"display":"Risma C","full_name":"Risma C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to use and good features in the app.

    Easy to use and good features in the app. Free travel account and cash pots

    {"display":"Jade","full_name":"Jade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Jade 11th June 2026
  • 5.00/5

    Great user friendly app and I can always find what I...

    Great user friendly app and I can always find what I’m looking for!

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Matt 11th June 2026
  • 5.00/5

    Reward accounts worth it

    I have other accounts which don’t seem to get as much cashback or ‘rewards’. I also love the platinum travel credit card! It’s now my... I have other accounts which don’t seem to get as much cashback or ‘rewards’. I also love the platinum travel credit card! It’s now my go to card for everything Read more Read less

    {"display":"hannahbrasch90@gmail.com","full_name":"hannahbrasch90@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very helpful with debt management, good website, exc...

    Very helpful with debt management, good website, excellent human response.

    {"display":"Christopher H","full_name":"Christopher H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Natwest is the best

    I have more than one account in other banks but I prefer NatWest...

    {"display":"TAHAR S","full_name":"TAHAR S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Adapt Account
    TAHAR S 11th June 2026
  • 4.00/5

    Pretty good interest rates,especially in the introdu...

    Pretty good interest rates,especially in the introductory offer which is worth making use of compared to other credit cards or loans with higher interest.

    {"display":"Elin A","full_name":"Elin A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Thankful

    Such an easy to use app to track mortgage payments, have spoken on the phone and been connected to an agent so quickly to have... Such an easy to use app to track mortgage payments, have spoken on the phone and been connected to an agent so quickly to have all my queries answered, fantastic rate offered and great customer service Read more Read less

    {"display":"aisha aj","full_name":"aisha aj","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1630128.png"}}'s avatar

    Products from NatWest
    Showing products offered by NatWest

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice