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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Newbury Building Society Branch Review

Face-to-face is so much softer and a better experience. Reviewed on: 29th September 2023

Exemplary Support & Service

This relates to an ex-pat Buy to Let Mortgage application and I wanted to extend a 'thank you' to Kate Rockall – CeMap, Mortgage Adviser (Katherine), who has gone out of our way to assist us in deciding whether and how to move forward with our application. She has been entirely helpful. Reviewed on: 28th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 28th September 2023

Polite but a little slow

I felt it took a little too long especially as you told my broker my paperwork would arrive the day after she chased it, only to find you had two customers with the same name! My paperwork arrived the day I left for a holiday delaying it by 2 weeks. Reviewed on: 25th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. We are sorry that there was this delay and we have passed your comments to the team to understand how we can improve. Response date: 26th September 2023

Polite but a little slow

Whilst I was delighted that I was able to obtain a mortgage, I felt let down by the timescales, especially as you told my broker my paperwork would arrive the day after her query, only to find you had 2 customers with the same name. Mine arrived the day I left to go on holiday, delaying it by 2 weeks. Once complete I had very polite after sales service. Reviewed on: 25th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 26th September 2023

Mortgage

Amazing service very straightforward process took all the stress out of buying a new home. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Congratulations on your new home! Response date: 22nd September 2023

Excellent service

Mortgage sorted through a broker family friend, Very pleased with Mortgage offered, good communication.and most importantly great product. Also, the moving in welcome pack of Coffee,Tea and biscuits is a nice touch Reviewed on: 19th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We hope you enjoy your welcome pack! Response date: 19th September 2023

Fantastic Service

I applied for an advance on my mortgage and was dealt with by Angela Bradhsaw. I can honestly say from start to finish she was wonderful. Friendly and extremely patient with me when explaining the different mortgage products. Once I had made my decision, she was quick and efficient in getting all the relevant paperwork to me. Any queries I emailed to her were responded to quickly. Newbury worked within their quoted turnaround times and the whole process went smoothly. Can't fault them. Thaks again Angela :) Reviewed on: 15th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 15th September 2023

Mortgage Account Number 4214676580

We would strongly recommend Newbury Building Society to any one looking for a mortgage. Newbury Building Society provided a great service to us. kept us abreast of interest rate rises na generally communicated very well. Their staff are friendly, professional and knowledgeable. We would like to thank NBS for the unexpected gift of a hamper, which they sent us when our mortgage was redeemed! It was very kind and thoughtful. Thank you Newbury Building Society!! Kind Regards Lisa Flynn and Dave Tonkin Reviewed on: 11th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th September 2023

Fantastic service

Felt that whenever I contacted Newbury the person was knowledgeable and very helpful Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 8th September 2023

Simple and efficient to deal with (and very keen rates)

I recently switched mortgage products following expiry of an existing deal and the process was really quick and easy - the one criticism of Newbury is that there is no way of viewing your outstanding mortgage balance on-line (which is essential in effectively managing your debts) meaning you need to write, call or visit every time you need an update. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback. We will be sure to share your comments with the relevant teams. Thank you. Response date: 8th September 2023

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Newbury Building Society: Mortgages reviews

11% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Mortgages reviews (1267)

We remortgaged with you and all was done easily and...

Newbury Building Society Branch Review

Exemplary Support & Service

Polite but a little slow

Polite but a little slow

Mortgage

Excellent service

Fantastic Service

Mortgage Account Number 4214676580

Fantastic service

Simple and efficient to deal with (and very keen rates)

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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