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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Product Transfer

I did speak to my bank, as well as Newbury (who I already had a mortgage with) and they couldn't get close to Newbury's options. I spoke with my mortgage advisor Rose Hallett, who was very helpful and reassuring and finally decided to do a product transfer for a new discounted variable rate. I would definitely recommend Newbury Building Society if you need a mortgage. Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words and recommendation. We do appreciate it and will share your comments with Rose, who will be so pleased to hear them. Response date: 18th August 2023

Top quality service

I have been a customer for nearly 20 years and my husband for much longer than that. My husband passed away recently and I felt that all of my queries were handled with much sensitivity and care and with my best interests at heart. My children are still customers and I will continue to use the Newbury Building Society for savings in the future. Reviewed on: 16th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such lovely feedback, we really do appreciate it. Response date: 16th August 2023

Highly professional and friendly loan set-up

In order to purchase a new build property, we had to access bridging finance. We had never done this before and a contact recommended the Newbury Building Society. The support we received from Eve McDowell at NBS helped us through the process and resulted in the loan we needed. Eve's was always helpful and very quick to respond. All in all, exemplary customer service, which deserves to be recognised. Thank you, Eve! Reviewed on: 16th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 16th August 2023

Mortgage Help

Really great communication. Made the whole experience easy and stress free. August 2023 Thanks so much to the team. Reviewed on: 14th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th August 2023

Friendly, efficient service

The teams in Newbury and Wokingham handled the completing of our mortgage very efficiently and handled my questions professionally Reviewed on: 10th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th August 2023

Great experience getting a mortgage through Newbury

Myself and my partner are first time buyers, and getting a mortgage with Newbury Building Society with the help of our Mortgage advisor has been a great experience and even when coming across minor bumps in the road they were very accommodating. Would highly recommend. Thank you. Reviewed on: 7th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 8th August 2023

Opening new savings account

I liked the sound of the new Existing Members account but didn’t realise initially that I had to open it by logging into My Accounts It would be good if this was made clear Reviewed on: 5th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. There are options to opening accounts which are listed on the account details - we will review to see if we can make this clearer - thank you. Response date: 7th August 2023

Very well managed with Megan Kimble and communication 100%.

We went with Newbury because the staff were very friendly and polite Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Megan, who will be so pleased to hear them. Response date: 7th August 2023

New deal in tricky times

Needed to remortgage and Bewbury offered a competitive deal. A seamless transfer ...no problems at all. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Top rate Customer experience

So far, Every interaction either by email or telephone has been brilliant with helpful staff who take responsibility for the call and the task. Polite and personable. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

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