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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1231 reviews)

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4.76

Based on 1,231 reviews, last reviewed 30th Nov 2024

8% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I didn’t have any issues at all. I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1231)

Review of the Newbury Building Society, Mortgages:

Arranging for a new mortgage

Application via our agent and then the arrival of the new mortgage went reasonably well and smoothly, and did not take long. Reviewed on: 18th November 2024

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th November 2024

Amazing support and service

From start to finish we had full support from NBS. Everyone we spoke to provided us with assistance and they even sounded like they cared. Reviewed on: 12th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we do appreciate it. Response date: 12th August 2024

You came up with a decent rate and we have enjoyed b...

You came up with a decent rate and we have enjoyed being with you so decided to stay - we were disappointed that you charged a set-up fee though, that seemed a little unnecessary when we are already Members. Reviewed on: 9th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - please can you contact us to review this charge - marketing @newbury.co.uk - thanks Emma Response date: 12th August 2024

Newbury are always helpful and want the best for the...

Newbury are always helpful and want the best for their customers. I've been a customer for over 5 years and have had a great experience throughout. Reviewed on: 9th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback and for your continued custom. We do appreciate it. Response date: 12th August 2024

From start to finish we had excellent personal servi...

From start to finish we had excellent personal service with options and guidance and the transaction went incredibly smoothly. Reviewed on: 7th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 12th August 2024

All went smoothly.

All went smoothly. No problems. Nothing else to say. Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you for your review - we're glad to hear everything went smoothly for you! Response date: 5th August 2024

Excellent Mortgage Lender

Newbury's customer service was excellent throughout the process of getting our shared ownership property. Very quick response times. They even sent us a welcome pack which is an extremely nice touch! Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you for taking the time to leave us this review, Lee! We're glad to hear everything went well and you liked your welcome box - we'll be sure to pass the feedback on. :) Response date: 5th August 2024

Just good old fashion customer service, helpful, goo...

Just good old fashion customer service, helpful, good communications, clear support and straight forward. And someone always answers the phone which is rare today. Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you so much for this brilliant review, Caroline. We're very pleased to hear about your positive experiences with us. Response date: 5th August 2024

Excellent customer service, really quick and easy ex...

Excellent customer service, really quick and easy experience, took a lot of stress out of mortgage renewal! Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you for your review Chelsea - we're extremely glad we could make your experience less stressful! Response date: 5th August 2024

Sezanne was excellent!

Sezanne was excellent in ensuring that all went smoothly! Her patience and support was greatly appreciated! Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you Nick - we'll be sure to pass this excellent feedback onto Sezanne! Response date: 5th August 2024

Excellent service throughout

We requested a meeting to discuss renewing our fixed term mortgage and this was arranged with Angela Bradshaw. We wanted to repay a lump sum off before we renewed and Angela advised when we could do this without penalty and also arranged a 2nd video call to advise us on the new offer and what this would mean in relation to new payments. Angela explained everything very clearly and ensured we understood what was involved. Transfer to new product was seamless and went through when expected. A very good service that we were delighted with from start to finish. Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you for taking the time to leave such a detailed review, PJ! We're so pleased to hear about your excellent experience with Angela. She will be delighted! Response date: 5th August 2024

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