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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1230 reviews)

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4.76

Based on 1,230 reviews, last reviewed 29th Nov 2024

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Easy product switch. Dealt with Lauren Rowe re: product switch. She was very professional, followed up on all agreed actions, superb experience overall. Reviewed on: 29th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1230)

Review of the Newbury Building Society, Mortgages:

Very helpful staff.

Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us. Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Karen, we appreciate the time taken to leave us a review, thank you. Response date: 11th November 2024

Fantastic team!

The team at Newbury Building Society have been incredibly efficient and helpful at every step from my perspective. As a first time buyer I expected this process to be daunting and take a long time but the attention to detail and care I have been provided has left me with little worries beyond determining how to furnish my new home. Thank you very much for making this painless and incredibly clear to understand each stage. Reviewed on: 30th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it and congratulations on your first home! Response date: 31st July 2024

This is my first mortgage.

This is my first mortgage. Newbury made it very easy and communicated well with me during the process. Reviewed on: 29th July 2024

Reply from Newbury Building Society Hi Craig, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Easy process from start to finish.

Easy process from start to finish. Excellent service and communication. Thank you for making everything so easy! Reviewed on: 28th July 2024

Reply from Newbury Building Society Hi Gemma, we appreciate the time taken to leave us a review, thank you. Response date: 31st July 2024

Friendly, helpful, on time.

Friendly, helpful, on time. Good paperwork, Terri consultant in Gary Webster. Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th July 2024

Very quick and efficient remortgage.

Very quick and efficient remortgage. Good contact throughout Reviewed on: 21st July 2024

Reply from Newbury Building Society Hi Martyn, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd July 2024

Despite endless delays with the conveyancer.

Despite endless delays with the conveyancer Matthew was patient and was tolerant of the problems we were having progessing the re-mortgage. Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Matthew, who will be so pleased to hear them. Response date: 22nd July 2024

The mortgage traditional, no snags, professionalism

The mortgage was arranged the old-fashioned way (chat with Wokingham manager) and has been managed with similar, no snags, old-fashioned professionalism. Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Ruth, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd July 2024

Inconsistent advice on paying off mortgage

We’ve had great customer service on the whole however trying to pay off the mortgage was horrendous and took 5 phone calls (hours on the phone) and two trips into branch. Trying to make an online payment was no good because the bank account details were not recognised by my bank. In the end I was told to go in branch to do it. I was told I didn’t need to take anything but found I needed my cheque book. Had to return after the bank holiday weekend. Was advised that I shouldn’t pay for the extra days’ interest but despite providing a covering letter, I received a letter telling me I had extra to pay! I was very excited tt be paying our mortgage off but in the end I was just exasperated! Reviewed on: 12th July 2024

Reply from Newbury Building Society HI Sally, thank you for taking time to let us know. We are sorry to hear about your experience and can understand your frustration. We would like to speak to you about this if you can contact us marketing @newbury.co.uk. Response date: 15th July 2024

I had a good experience applying for my mortgage.

I had a good experience applying for my mortgage. Staff are good and helpful. Reviewed on: 12th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th July 2024

Top of the customer tree

excellent telephone customer service which is lacking in some companies but still very important to many people. Excellent product knowledge delivered in avery easy to understand manner Reviewed on: 12th July 2024

Reply from Newbury Building Society Hi Gilly, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th July 2024

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