Nova Reviews

  Ratings based on 8 reviews       Last review 9 months ago    

Nova are an insurance broker, selling a range of insurance services. So if you're looking for an insurance broker, read our Nova reviews to see what people are saying about Nova’s broker service. Already used Nova? Share your experiences via a review a...

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Nova are an insurance broker, selling a range of insurance services. So if you're looking for an insurance broker, read our Nova reviews to see what people are saying about Nova’s broker service. Already used Nova? Share your experiences via a review and help out others who are looking to choose an insurance broker!

Overall Rating

Poor

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Nova Review Insight

What are people saying in their reviews?

Speed

50% of feedback is Process related

Customer profile

Top Age Profile: 18-24

Top Channel Preference: Online

Nova Products 8

Insurance Broker

DO NOT USE

Absolutely SCAM. DO NOT USE!! They do not pick up calls and even if you follow all the steps of reporting your phone loss they come up with “you didn’t report your phone lost directly to the police even though the police redirect to report my loss whi... Read more

Absolutely SCAM. DO NOT USE!! They do not pick up calls and even if you follow all the steps of reporting your phone loss they come up with “you didn’t report your phone lost directly to the police even though the police redirect to report my loss which I did”! A scam insurance company do not use it! Even if you follow every single step! Please don’t make the same mistake I made! This company should be shut down

Reviewed on 5th February 2021
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Dani
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Insurance Broker

WARNING SCAMMERS

Got insurance online and made mistake with policy information. They asked me for £250 to amend information. I cancelled policy and they asked for £120. I went back online and corrected the information and the price came out exactly the same. They were ... Read more

Got insurance online and made mistake with policy information. They asked me for £250 to amend information. I cancelled policy and they asked for £120. I went back online and corrected the information and the price came out exactly the same. They were trying to rip me off for £250 and when I refused charged me £120 to cancel. I made complaint to Ombudsman and they said I was overcharged £50 for cancellation. I got my hard earned money back.
Avoid at all cost

Reviewed on 4th January 2021
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Yasin
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Insurance Broker

SCAMMERS run run or get scammed

What a terrible company! They will ring you up after you pay to check a few details and increase the premiums by 100s! then when you cancel immediately they don't issue a refund! Extremely rude and unprofessional! Had to go through a bank do charge... Read more

What a terrible company! They will ring you up after you pay to check a few details and increase the premiums by 100s! then when you cancel immediately they don't issue a refund! Extremely rude and unprofessional! Had to go through a bank do charge the amount back!

Have never dealt with such scammers! run run

Reviewed on 22nd September 2020
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scammed101
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Insurance Broker

AVOID NOVA INSURANCE

Try to... Read more

Try to avoid..
Try to avoid... We have cancelled the insurance on the very same day...
Had to email and call numerous times and it took us 4 months in total to get the refund. Many charges was made, no explanations at all, no invoices no documentation... By law they were not authorized to make these deductions so we have been left with only 10% of the payment at the end and are making a formal complaint to Financial Ombudsman at current.
AVOID AVOID AVOID!!!!!!!!!!!!

Reviewed on 7th April 2020
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Anonymous
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Insurance Broker

RIP OFF FIRM!!

RIP... Read more

RIP OFF!!!
They gave a good quote online - through Compare the Market.
I checked all the details and clicked to buy it.
They rang me and said that one of my none fault claims is showing as a fault claim, and my insurance will need requoting - MUCH higher! - even though I've never had a fault claim and even my renewal shows it as a none-fault claim.
So, cancel the policy obviously - not even active yet, quote for early Sep - of course sir, that'll be SIXTY QUID!!!

Reviewed on 24th August 2019
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Wayne David Large
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Insurance Broker

Awful company

Rude and not helpful. Would not recommend to anyone

Reviewed on 23rd November 2018
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Mw
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Insurance Broker

Legal Robbers

After completing a year cover and I did not want to go ahead with the renewal, but I was told that I gave consent to renew, which I did not , Nova renewed my policy and second day I was asked to cancel by sending a cancellation letter and I was... Read more

After completing a year cover and I did not want to go ahead with the renewal, but I was told that I gave consent to renew, which I did not , Nova renewed my policy and second day I was asked to cancel by sending a cancellation letter and I was ignored for 6 days (email, calls) on the 5th day when my 1 year policy finally ended, Nova sent a £258.00 cancellation fees. These people are legal ROBBERS and You must stay away from them

Reviewed on 12th July 2017
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olagoke ajani
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Insurance Broker

Hated it, unprofessional customers service

I have been chasing them for months to get my month back and all they do is feed me lies. Highly not recommend this broker

Reviewed on 6th September 2016
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Sharif Mohammed
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