Paragon Bank Savings Reviews

  Ratings based on 43 reviews       Last review 1 month ago    

Paragon Bank savings reviews can help you to find out more about life at Paragon Bank. How easy is it to contact Paragon Bank? And how friendly are they? Our Paragon Bank savings reviews can help you to find out information like this. Smart Money...

READ MORE

Paragon Bank savings reviews can help you to find out more about life at Paragon Bank. How easy is it to contact Paragon Bank? And how friendly are they? Our Paragon Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Overall Rating

Good

1

2

3

4

5

Paragon Bank Review Insight

What are people saying in their reviews?

Price & Interest Rates

70% of feedback is Process related

Customer profile

Top Age Profile: 65+

Top Channel Preference: Online

Voting in the British Bank Awards 2021 is now open!VOTE NOW

Your Savings Reviews

43 reviews

Review Paragon Bank's Savings now

No complaints department!

I had fixed term ISA coming to maturity with another provider and with Paragon offering the best of the very poor rates that are currently around, I completed an online form to transfer it to Paragon, being very careful to tick the "on maturity" box,... Read more

I had fixed term ISA coming to maturity with another provider and with Paragon offering the best of the very poor rates that are currently around, I completed an online form to transfer it to Paragon, being very careful to tick the "on maturity" box, as Paragon's rate was lower than the fixed term ISA and I wanted to maximise the higher rate.

Despite this, the transfer was undertaken a few days early. Paragon said they have evidence they sent the other provider the correct instructions but refused to send it to them. Later they said that the previous account was not fixed interest, so had no end date, i.e. no maturity date! They are refusing to reimburse the lost interest and refusing to accept anything has been done incorrectly

They logged the complaint and said they would investigate, but three days later they merely repeated what I had been told before. Clearly no investigation had taken place. I have sent them evidence that it was a fixed term account, which has matured, and no longer exists, evidence that the early closure has resulted in lost interest and proof that I ticked the "on maturity" box . They now say they have to start the complaints process from scratch!

I have told them that I now want compensation as well as the interest reimbursed. Incidentally they have no discrete complaints department, so the people who "investigate" the complaint are in the same department as those who made the error! Total shambles of a bank.

Reviewed on 3rd December 2020
cwig's avatar
cwig

Good rates

Although still low the interest rates on fixed savings are higher than most

Reviewed on 19th July 2020
Clare M Preston's avatar
Clare M Preston

Nura Aboushagor- was the most helpfull and patient assistant I have ever had

Being a senior lady, it was most difficult for me to navigate the Web... Read more

Being a senior lady, it was most difficult for me to navigate the Web site.
But fortunately I got connected to NURA, she calmly took me through the
system and solved the problems I had. She removed the stress I was under.
so well done and THANK YOU NURA

Reviewed on 2nd June 2020
Adeline Reidy's avatar
Adeline Reidy

Efficient and effective company.

Good, competitive savings products which are easy to understand and simple to apply for.

Reviewed on 5th February 2020
Lanc's avatar
Lanc

Easy online application with competitive rates

So straightforward to choose and deposit that I have renewed 3 years in a row

Reviewed on 17th December 2018
Rowley's avatar
Rowley

High interest savings rate and good service

A great online bank, quick application process and market leading interest rates. Good customer service on the one occasion I needed to contact them.

Reviewed on 1st December 2018
Daryl's avatar
Daryl

No communication

I opened an account, transferred d the money, 2 days later it was returned, I called them, they explained the reason, I then went through the process with the representative whilst on the line, 2 days later the money was returned, I did these 3 times,... Read more

I opened an account, transferred d the money, 2 days later it was returned, I called them, they explained the reason, I then went through the process with the representative whilst on the line, 2 days later the money was returned, I did these 3 times, same result. I never got any communication from the bank.
What a bunch of plonkers!

Reviewed on 7th November 2018
ken campbell's avatar
ken campbell

Great rates and easy application

I found paragon to be very straightforward to use. They have good rates and there customer service centre is very efficient

Reviewed on 17th September 2018
Mak's avatar
Mak

No idea what's going on

Opened an account transferred the money via my bank received a welcome letter l though it was all going well until l looked at my account only to find all the money was sent back. Had not been told it was sent back. or a reason why l... Read more

Opened an account transferred the money via my bank received a welcome letter l though it was all going well until l looked at my account only to find all the money was sent back. Had not been told it was sent back. or a reason why l opened a online account with another bank at the same time and have been kept up to date all the time

Reviewed on 6th September 2018
Mt's avatar
Mt

Excellent Account Opening Process

Opened an ISA online yesterday received immediate notification to say I had been accepted. I then received an email providing me with all the details I needed to get my account up and running. I transferred a sum of money and today I received a... Read more

Opened an ISA online yesterday received immediate notification to say I had been accepted. I then received an email providing me with all the details I needed to get my account up and running. I transferred a sum of money and today I received a further email letting me know that the funds had been received and were in my account. I would definitely recommend

Reviewed on 3rd April 2018
Cloudhopper's avatar
Cloudhopper

Avoid Paragon like the plague

Worst ISA experience ever. Inefficient, lying, irresponsible, arrogant, deceptive. ****AVOID AT ALL COSTS****

Reviewed on 29th March 2018
Paragon's avatar
Paragon

Best isa

The best priced is a on the market at the time and handled really well

Reviewed on 17th November 2017
Ken king's avatar
Ken king

A Paragon of virtue in a savings minefield

Simple saving account product with no frills but a great rate of interrest

Reviewed on 15th November 2017
Hamish Archibald's avatar
Hamish Archibald

Great rates on savings

Better rates than most, easy to apply online

Reviewed on 6th November 2017
Bev Cordle's avatar
Bev Cordle

Great customer service

I had no problems opening my account on line, When I changed my computer I needed to update my password. It was all sorted in a jiff by really polite helpful staff great interest rates too.

Reviewed on 26th October 2017
Jacqueline's avatar
Jacqueline

DO NOT DEPOSIT WITH THIS BANK! Slow, obstructive and unfriendly service

This company needs to seriously clean up it's act! Unbelievably slow processing my application, then it asked for more copies of my identity because they made a mistake! I am so pleased I did not deposit any money in my new account, as I understand... Read more

This company needs to seriously clean up it's act! Unbelievably slow processing my application, then it asked for more copies of my identity because they made a mistake! I am so pleased I did not deposit any money in my new account, as I understand they are pretty slow at refunding too!!

Reviewed on 11th September 2017
Rachael Charmley's avatar
Rachael Charmley

definitely would not recommend this bank to anyone, poor customer service

i opened a savings account with Paragon Bank and then decided to close it as it was taking too long to open. I asked for the money to go back to my nominated account and was told it would take a few working days and waited a week and nothing... Read more

i opened a savings account with Paragon Bank and then decided to close it as it was taking too long to open. I asked for the money to go back to my nominated account and was told it would take a few working days and waited a week and nothing happened. I called again and complained and the money went back to my account immediately. I would advise investing money in a well known bank rather than an unknown one or definitely read up about them before you open an account.

Reviewed on 23rd August 2017
henrietta gouldman's avatar
henrietta gouldman

Nothing works

Keeping my money under the mattress never seemed more appealing than having been dealing with Paragon Bank. Slow, poor customer service and no wish to make anything easy.

Reviewed on 17th August 2017
Audrey's avatar
Audrey

Worst bank we have ever dealt with and most unprofessional

We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of... Read more

We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of age
The application was made on line on 03/07/17 and we were asked to also provide I'd documents which needed to be verified and certified this was done and the documents sent to paragon on 7th July we heard nothing and contacted them again most unhelpful said they were waiting for ID documents again so we sent them again
19th received letter asking for transfer forms to be completed we returned same day
21 another letter received asking for ID documents to be sent we sent some more same day. 2nd August another set of id documents requested and sent again 4th August fresh documents verified and sent recorded delivery to paragon
Phoned paragon to confirm that they had been sent recorded delivery only to be told account application has been closed due to the documents not being delivered never known such an unpleasant unprofessional bank in all my life talk about stressful and that is to try to deposit money

Reviewed on 4th August 2017
Mike Muir 's avatar
Mike Muir

Good customer service

Recently opened fixed rate bond,had problem with application rang helpline,phone was answered immediately,and problem solved,for internet bank only bank I think that is a great service

Reviewed on 21st July 2017
Trevor Mansell 's avatar
Trevor Mansell