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Pockit: Account reviews

Name: Account
Rating: 2.93 (560 reviews)

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2.72

Based on 560 reviews, last reviewed 2nd Dec 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Absolutely horrible shut my account then asked for i... Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at the same time th... Read more Reviewed on: 2nd December 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (560)

Review of the Pockit, Account:

Pockit is a great account to get cashback on everyda...

Pockit is a great account to get cashback on everyday spend they really add up when you use it for groceries and clothing for example. I managed to save over £300 a year just by paying with Pockit Reviewed on: 14th March 2024

Dreadful customer service

YOU WOULD THINK MY REQUEST TO POCKET WOULD BE VERY SIMPLE AND EASY FOR THEM TO RESPOND I HAVE ASKED THEM WHERE IS MY MONEY THEY TELL ME IT WAS RETURNED TO SOURCE ON THE 16TH AUGUST I HAVE ASKED THEM TO SUPPLY THE EVIDENCE SHOWING ME WHERE IT AS BEEN RETURNED BUT NO THERE IS NEVER ANY REPLY FROM POCKET. ALL INFORMATION PASSED TO THE FINANCIAL OMBUDSMAN. Reviewed on: 16th October 2021

Shame to this company

I literally fed up of this bank I literally fed up of this bank, there’s no contact number, no live chat and no emails reply. Last week Monday someone used my card and I’ve been contacting Pockit since. No one has come back to me yet. I’m discouraged to use this bank again because that’s actually bad costumer service. As soon as I sort out my situation, I will move all my funds to my other account and stop using Pockit account forever. Reviewed on: 5th October 2021

Pocket madness continues

Pocket say they have returned my money to source and closed my account on the 16th August I have asked them many times where is my money what account have they returned the money there is never any response from pocket. Reviewed on: 27th September 2021

Pockit account closed money not returned to source

Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being able to access any of my dwp payments has really affected me I am unable to pay my rent or buy food to support myself this has been going on for over 6 weeks, I receive a email 6 weeks later last Friday stating they have closed my account and said they have returned my funds to the source but after speaking to the DWP my money hasn't been returned its been 7 days since the email so I don't know where my money has gone, this is causing me so many issues with my mental health and money problems, I am know now in rent arrears and struggling to eat because they have kept hold of my sick benefits payments and housing benefit. Reviewed on: 17th September 2021

STOLEN MY MONEY

POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME WHICH ACCOUNT HAVE THEY CREDITED MY MONEY INTO AS USUAL NO RESPONSE FROM THEM. ACCOUNT NUMBER 00148319 Reviewed on: 4th September 2021

Refusing to supply information

Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th August the money is still not in my account pocket are refusing point blank to supply the information confirming which account they have paid the money into. Account number 00148319 Reviewed on: 3rd September 2021

Flabbergasted

Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money into. My account was blocked for no real reason I tried to ake a cash transfer off £150 funds were in my account pocket for no reason whatsoever they decided to block the transfer its now been 5 months the account as been blocked. Information I request is what account have you paid my money into . Reviewed on: 28th August 2021

Stole my account over a year ago and deny that I even had one to the Financial Ombudsman...

I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to anything I sent. In April of this year I got an email stating that my account was being closed and to provide an account to send the money to. I did this and was told money has been sent. It hasn't been. Nothing received and ignoring all emails since. No proof of transfer etc or even an acknowledgment of receiving the emails etc. I got in touch with the Financial Ombudsman service and Pockit denied that I even had an account with them. Absolute scum. Pockit reply to any review saying that they have to comply with FCA rules etc but I don't know what rules state that you have to ignore every email a customer sends you for months on end. The fact that they no longer have a phoneline is a massive flag. Account number : 04057097 Reviewed on: 27th August 2021

Fraudsters

Stole all my money in my locked account of £244.09 then closed my account there fraudsters and conmen stealing from its customers to keep a float there failing business tjis happend in February 2021 absolute scum of the earth Reviewed on: 17th August 2021

THIEVES

NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? I’ve contacted FCA and FOS still nothing? My account is now at £0.00! I don’t know what to do anymore. Robbing vile scum. They’re leaving people in seriously shit situations. I’m very fortunate to have a brilliant support network who helped me financially, what happens when this is done to someone who doesn’t? Suicide at the hands of these people is close. Disgusting, vile and sick people. Reviewed on: 10th August 2021