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Pockit: Account reviews

Name: Account
Rating: 2.93 (559 reviews)

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2.73

Based on 559 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not get a pockit account Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got ... Read more Reviewed on: 30th September 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (559)

Review of the Pockit, Account:

I would give it a zero rating if I could, please any...

I would give it a zero rating if I could, please anyone with common sense DO NOT sign up with PockIt they will drive you into stress and depression it’s nearly been a month since they randomly locked my account after being a loyal customer over 6 years, i got a random review for nothing.. sent over my details as requested the since then been told it’s “being closed as a business decision”, my child’s mother gone missing, i can’t handle this stress no more Reviewed on: 20th August 2024

Pokit are criminals

Disgusting withholding my account for no reason, asking for documents even though I am verified. I want my money back with interest. Why are they are allowed to do this. Reviewed on: 27th June 2021

theiving company that should have their fca licence REMOVED

am now in contact with FOS as they seem to be the only company that has the power to do something. i've contacted HMRC, Customs and Excise, Houses of Parliament, Resolver, FCA, FOS, which magazine, itech, fintech, financial times, bbc watchdog and bbc (also done interviews with them regarding pockit) - they are ILLEGALLY withholding peoples money putting their lives in severe danger. this company needs to be investigated for FRAUD - companies house information 6 months late along with late tax returns - how is this company allowed to STEAL our money and still get all the coverage it does? how long before someone does something "permanent" due to the stress this company has put on their lives? can't pay rent, can't afford to eat and depression so bad that we don't know what else to do? how can this company be allowed to do this to us? their own T&Cs state 35 days max if they "suspend" your account - for some of us it has been over 2 years? can't YOU do something about this? Reviewed on: 27th June 2021

FEEDBACK LEFT BY CARLA G

i really need to contact Carla G especially as you say you are now getting a lawsuit action against pockit - i wish to join you - i can't find your contact details but desperately want to be part of this lawsuit - pockit are ILLEGALLY witholding £4.5k of my money even after sending me an email on 24th may saying my money was being returned - today 27th june and bank account on ZERO - please contact me? thank you - karen roth RIPPED OFF BY POCKIT LIMITED UK (facebook) Reviewed on: 27th June 2021

sign up with pockit and say goodbye to every penny you have!

opened card up nov 2020 - by jan 2021 pockit had (without any notification) locked, blocked and frozen me out of my account. in may 2021 was sent email saying my account was now closed and my money £4.5k returned to my bank account. today 27th june and still no money received. i have contacted the fos who are now looking into this - every 1* review i leave on trustpilot pockit are flagging and removing as they say i am not a customer. i am also in the process of awaiting a court date to sue them for breach of contract. they neither adhere to the fca's code of conduct nor even their own terms and condtions. they ignore every email, letter, phone call and judge court appointed summmons (as is in my case). everytime they flag one of my reviews up i send them the relevant information yet still they are ignoring me. since 24th may EVERY DAY i send an email and all i get back is an automated robotic response saying "we are very busy" and always addressed to MRS which is my title and NOT my name! i put down all my details and still they ignore me. if they spent half as much time replying to all of us ignored blocked out customers whom money pocket have yet ignore the very customers they say the high street are ignoring (gotta laugh at that bit of spin they use) and a bit less time on checking their feedback they would be worth 1p! terrible dealings with a very shady company that needs to be seriously investigated. anyone having the same problems as me as i know there are thousands of us as we have been so far interviewd for Which, BBC moneybox, Financial Times, Fintech etc (all can be found online) with all the companies stating how pockit are doing this and ruining peoples lives and mental wellbeing without a care to the damage they are and have caused. the fos are the only dept you can really complain to - resolver they ignored so after 6 months your case dies and the fca who licence them are just as useless but the fos has the power - do not use this company unless you can afford to lose every penny Reviewed on: 27th June 2021

pockit tried flagging my reviews

I had to contact financial ombudsman and I'm going to the press now. This is not right that people have to go and ask for their own money. I would be ashamed to be called an owner of such company, let alone show your face around people they stole money from. Reviewed on: 24th June 2021

RobbingScum

My acc been locked 4 months 1k in there was my rent money no.repsonse from them at all I sent all my documents more than 100 times and nothing. Lost My flat cos they won't let me access my own money what I worked for Reviewed on: 23rd June 2021

STAY AWAY!!!!

DO NOT USE THIS COMPANY!!!!!, MASSIVE FRAUD BEING COMMITTED, THEY WILL FREEZE YOUR ACCOUNT AND USE YOUR MONEY TO FINANCE THEMSELVES, IF YOU WANT TO SEE THE STATE OF THEIR FINANCIAL DEBT LOOK ON COMPANY. CHECK. COM, THEY'VE EVEN STOPPED PAYING CASHBACK BECAUSE THEY CAN'T AFFORD TO, I HAVE INFORMED THE POLICE AND THE FINANCIAL OMBUDSMAN, THEY HAVE MANY CCJS AGAINST THEM AND THEIR CUSTOMER SERVICE IS NOW COMPLETELY UNOBTAINABLE PLEASE TRUST ME DO AVOID POCKIT AT ALL COSTS, THERE ARE PLENTY OF OTHERS THAT OFFER A SIMILAR SERVICE JUST DO NOT USE THESE CRIMINALS Reviewed on: 9th June 2021

AVOID

Pockit have zero customer service so any issues they will NOT get fixed and ironically you will be left out of pockit. They closed their phone lines, they closed their online chat and they do not respond to ANY emails. The only way to get any response from them is to leave a 1 star review on Trustpilot and they will reply there to do some 'damage control'. If they weren't so concerned with attempting to take down bad reviews and instead actually replied to their customers' emails and resolved their issues then there might not actually be as many bad reviews. If you want to keep your sanity and money then I wouldn't touch this company with a 10ft pole. Reviewed on: 22nd May 2021

Pockiting pockit being noticed by others

Radio 4 sat (22/05/21) at 12.04 moneybox live doing a talk about pockit. Get in touch with moneybox live see in they can air your views. My account been on review over 14weeks with no timeframe to resolve. What i want to know is where is my money? Who is earning interest on my money??? What you ghave to remember is a true bank would never have taken a deposit then freeze account a true bank would not have accepted deposit and told you to contact them. Always remember that. They try an flag reviews but these are real experiences and people need to know this Reviewed on: 21st May 2021

I cant believe they restricted my account

This “Bank” is a Pure SCAM, Don’t ever use it, don t put your money in the Scvmers’s Hands!!! They Restricted my Account without no Reasons, they asked for Documents but i am already Verified!! Now they doesn’t reply to the emails!!!! Reviewed on: 3rd May 2021