Very easy account opening process. I think it took about 5 mins...including time looking for info like my national insurance number. Early days but all great so far...and market leading rate for cash Lifetime ISA.
Reviewed on: 29th July 2019
I love my BA Amex due to the points I can collect. But, I recently got a letter from AMEX re miscommunication of benefits (some travel delay thing). I think it's pretty poor for a firm like AMEX to make such a basic mistake.
Reviewed on: 7th January 2019
Had to pay in cheque and machine was playing up. Was helped without any attitude from staff as soon as someone became available.
Reviewed on: 15th October 2018
Decided not to renew. Simply presented the same option via email without any real attempt to see how the business has evolved and whether the cover was still sufficient. Honestly can't see the point of an insurance broker if this is the extend of the service they provide.
Reviewed on: 18th August 2017
I received a cold call from AMEX re the business charge card. On the face of it the benefits look good, but the £125 annual fee is not made as clear as it could be and the sales effort came across quite aggressive.
Reviewed on: 29th May 2017
Tried to cancel a card, but as I no longer have the card...was told I had to write in. When asked if I could cancel via a secure message (I still have access to my online account), I was told that wasn't possible...tried it anyway, and my request has been accepted. Asking me to write in to cancel is unacceptable in this day and age.
Reviewed on: 12th February 2017
I was locked out of my online account (apparently because it had become inactive...I hadn't logged in for a while). But calling them up this morning proved to be very easy. No wait time and very friendly service!
Reviewed on: 3rd January 2017
Trying to understand how the balance is worked out is getting harder. Still good perks and friendly on the phone, but statements could be a lot clearer.
Reviewed on: 17th December 2016
Have been without internet banking as my secure key has given up and branch had 'run out' last time I walked past one that was open. Call today took 5 min to be answered. In the grand scheme of things not that bad...but calls to premier banking are normally answered much quicker 15-30 secs.
Reviewed on: 17th December 2016
I was told I needed to go into branch to get a letter required by our investors. I was met promptly and my request was dealt with within 10 min. Knocked off a star, as would have been easier for them to email or mail me this letter!
Reviewed on: 28th September 2016
My personal secure key had come to the end of its life (I had it for years), so needed a new one. Branch staff wee helpful and the process of setting it up worked. Not sure why secure keys are still needed though...
Reviewed on: 14th September 2016
I opened an account online years ago but never deposited any funds in it. I still receive annual paper statements on my £0 balance though which feels a bit redundant.
Reviewed on: 8th September 2016
Headline rate is good, but the amount of interest you actually get is so low given that you can only put a max of £250 into this account every month.
Reviewed on: 31st August 2016
Noddle provide a 'free' credit report, but this service doesn't help you to understand the pros/cons behind your score...you need a paid upgrade to view this content...or to take out a free trial with a competitor.
Reviewed on: 23rd May 2016
Not had any issues with this card, but I no longer carry it around as I like the added value I get with my AMEX card, so tend to use that as my go-to option. Also prefer keeping all of my credit spend on one card so that I can better track it.
Reviewed on: 21st April 2016
Logged in the other night to find that this account is no more. Instead of a good interest rate product, I've been moved to a sub <1% savings account. Not great. Looking for somewhere else to move my money too now!
Reviewed on: 21st March 2016
Simple sign-up process for Crowdcube (it took me about 2 min). I've not made an investment yet, and would only consider doing so if I were passionate about the investment opportunity. I particularly like the Q&A discussion forum as it helps to bring the pitches to life.
Reviewed on: 17th March 2016
