Smart Money People Logo

Anthony Greenfield's Reviews (1)

Very hard to communicate with their call centre. Incompetence and excessive charges.

1
Had a business account with Lloyds to gain higher interest on a lump sum. There were monthly charges I was not expecting. It was very hard to communicate - call one number, wait 5 minutes, speak to an operator for a while, passed to another number, wait another 5 minutes! Incompetence - the 'needed to fin out' if a particular account had been shut - why would they need to ask me - it's their account? Could it be a delaying tactic to stop me closing the account? Then they charge £30 to transfer the money from my account to a business account at another bank. Useless! Reviewed on: 9th December 2016