I reluctantly insured my car with the AA back in May. I say reluctantly as I had a bad experience with their customer service. Nevertheless I renewed anyway. They then cancelled my policy without informing me in July. I have been driving uninsured since only realising when I got a 100 pound fine through the post from the DVLA.
When I phoned to ask what was going on they said they had tried to contact me, a single letter which I never received. An email which went into my spam folder, and a few voicemails, which began halfway through a phone number before cutting out. This is not adequate notice. If it happens to you good luck trying to get anything other than a scripted response from their 'customer' service.
Avoid at all costs, terrible company.
Reviewed on: 12th December 2016
