AVOID POLICY CHANGES
Their business model is to make PROFIT FROM FEES, rather than fair premiums and happy repeat custom.
My wife changed her vehicle from a 2012 Golf Gti 35 Edition (no claims) to a 2014 Volvo XC60. The market dictated the premium should have fallen for the XC60, BUT not at 1st Central. Their 'goodbye' quote was almost double the Golf at £840. Surprise, surprise, we were indirectly FORCED to cancel and they pocket a £50 arrangement (just past 14 days from renewal) fee AND £50 cancelation fee for no risk. Their customer service (I use the term loosely) stooge was rude and opened and closed my complaint case in the same minute and referred the debt to their collection thugs. We moved to Quotemehappy for £370.
Reviewed on: 1st December 2018
