In short; app said I’d likely be approved for a loan, applied online and approved advising money would hit account in a few days. System glitch (which NatWest stated was my error-
Since proved otherwise) and process started again. 3 months later, 20+ phone calls later and advised loan approved by complaints manager and on the day the money due to hit the account..... it was ‘declined’. If it wasn’t so spectacularly frustrating; the level of corporate dysfunction would almost be impressive!
Reviewed on: 28th December 2018
