Haven Insurance comprehensive car claims do not allow you to have your car repaired at the garage of your choice. If they do back down, they will only pay you a cash figure based on the same very cheap rates that they have negotiated with their own repairers. This is net of VAT and so you would still have to pay VAT to your own repairer! Still, this is probably better than the basic type of repair that you can image would be carried out at these “at the bone” rates by one of their own repairers. Avoid if at all possible.
Reviewed on: 7th January 2019
