Now that our local branch has closed we have no way to pay in cheques. The mobile app will only allow 4 cheques per week, no cheques over £500, and the worst part is the long and tedious process of scanning the cheque, which rarely works first time, can sometimes take three or four attempts, has a whole range of interesting new error codes and excuses, is often completely missing from the app altogether, and to top it all we are still charged £1.50 to pay them in. It is even more frustrating than trying to stay logged into their internet banking on the computer for more than 60 seconds.
Reviewed on: 10th January 2019
