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RCLEARY57's Reviews (1)

Trouble-free with Tesco

5
Started a new policy with Tesco in May 18. Brilliant price, I had just acquired my 1 years no claim and the price they offered was half what I was paying previously and 1/4 cheaper than all the other providers. 8 hours into my new policy.... I crashed... All my fault, I was terrified of calling them, I could only imagine what they would be thinking..... 8 HOURS!!! I couldn't have been more wrong!!! They were amazing, cannot even begin to explain how fabulous they were! Their first question was, are you OK?! I profusely apologised for the whole situation and was told to not give it a second thought, that was what they were there for. My car had minimal damage but they insisted on it being repaired straight away and had me a courtesy car out that same day (my neighbour who I crashed into had insisted on dealing with his own insurance company as he wanted main dealer repair had a 2 week wait before his courtesy car came). They processed the claim so quickly and 2 days later they rang to check again that me and my children were OK following on from the incident. Even when my car was being repaired and I couldn't afford to pay the garage the excess (monthly wage), Tesco rang them and arranged that they would 'take their time' with the repair to give me extra time to get the money together. I had the courtesy car for 3 weeks! My renewal is up in 3 months and I can't wait to renew again with Tesco. Reviewed on: 11th January 2019
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RCLEARY57