Only giving 1 star as it won't let me select less.
I had a policy with provident and due to switching jobs (pay dates) I knew I was going to miss a payment as I received my new pay packet a few days after he payment was due to go out. Called provident as soon as I got paid, advised them of this and tried to make a payment. A college had advised me my payment was due to represent in a week and that if she took my payment today I would be charged twice. A week later, my policy was cancelled.
After further review through raising a complaint they acknowledged they had advised me wrong as it was cancelled wrongly. They also aaid because they've sent two letters (disregarding when they were sent) which I didn't receive as I have my mum who always gives me my mail.
I AM ABSOLUTLEY LIVID. I now have to tick that cancellation box in the future which raises my premiums by over £15,000!!!!!!!! I need to be able to drive. I'm 19, 17 at the time when with provident and they have screwed my insurance over for life. It's stressed me out so much it has contributed to my depression as in the last 8 months I have had my own personal issues to deal with.
I phoned provident and explained for their mistake why am resulting in dealing with the consequences. I begged them to help me and asked if they even gave a toss about their customers.
All they advised was " we have done what we are supposed to do according to guidelines". So as long as the follow all rules, they can fuck over as many people as they want. Absolutely appalling customer service, company, everything.
And if they reply to this with "I'm very sorry to hear you feel this way. Please can you email [email protected] with your preferred time of contact and a number for yourself and I will arrange for a member of our claims team to call you to discuss further. "
It will not be anywhere near sufficient.
07904562826
Monika
Call me any time - if you are going to sort this to a satisfactory level or don't bother
Call me when your company no longer wants to ruins people's lives. The amount of complaints you have received about cancelled insurance. Surely all these customers can't be wrong when you have received so many.
APPALLING
DESPICABLE
DO NOT GO WITH PROVIDENT OR COVEA INSURANCE.
Reviewed on: 27th January 2019
