I had 2 Golden Retrievers insured from puppies by More Than who are ok until you have a claim. My female Goldie tore her cruciate ligament requiring surgical repair. Claim went through fine, recovery requiring hydrotherapy. All went well until I had the next year premium, which increased by 200% and a stipulation that if she tore her other cruciate ligament, she would not be covered. I was horrified as I had the highest cover. I contacted them and complained. They argreed to lower the premium and still cover the other cruciate if need be. Following year, massive premium increase again and cruciate ligament removed from cover. This put her premium to over £1000 a year. Again I was disgusted and discontinued her cover. My Male Goldie had an unexpected attack of Gastroenerotis requiring 2 overnight stays in vet hospital on a drip. Claim went through fine until the following year premium. You guessed it, went up massively to over £1000, more than the amount I had claimed for. I phoned and spoke to a very cocky young man. His explanation was that my male dog was now placed on high risk category. I asked why. He said because of my claim, which I explained was less than the annual increase. He basically said tough. I asked why he was high risk and he said it was because of the illness of the claim. I explained that any dog regardless of breed can get gastroenteritis of unknown origin. Im a senior nurse and know what I’m on about. He clearly had no idea. I got no where, so I cancelled the premium. Between the 2 dogs I have saved over £4500. So if either of them become ill I have the money I need without paying this rip off company. I would NEVER advise anyone to use this company. They are an absolute disgrace. Have no empathy or understanding. Their telephonists have no idea what they are on about and basically don’t care. So AVOID at all cost. There are much better pet insurers out there.
Reviewed on: 3rd February 2019
