Took out a Home Insurance Policy with Sainsbury's Bank a couple of years ago, in loyalty to the well run local supermarket , and the premium for the cover was reasonable. I renewed automatically last year, but this year the premium had gone up quite a bit. I tried to log on to review the policy, but system said my details were invalid. Tried password reminder, but it claimed log in name was wrong. Tried re-registering, but system said to log on with existing details. Tried phoning help but got transferred from button push to button push and no human being answering after 11 minutes. Asked myself do I want this kind of home insurance? - then changed to Direct Line for same cover at about 60% of the premium, and 95% less hassle.
Reviewed on: 5th February 2019
