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Name: Ron

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Rubbish service/not regulated by the FCA/based in gibralter/SCAM

somebody recommended to this scam company. Acorn insurance who are the brokers but you are insured with Haven insurance, and they look ways to get more money out of you by finding faults. Paid £3k for the insurance. Going down the line, unfortunately i had a collision. I reported the incident to haven, but when i called they said that it will take 48 hours for the details to come so can you please call after that. Every time you call the answering machine says they cant put you through.When the phone did go through they appointed the solicitors and this company by the name of Rapid vehicle management. i gave them the details of the witness, they send the text without there contact number so the witness cannot call them. I called them everyday and after 7 days they closed my file and they wanted me to repair the car my self and pay for the damages myself and pay for the car hire. Yet the third party are not disputing the fault. It's been 9 days and i haven't got no replacement car or got my car repaired. I checked on the FCA website about the Rapid vehicle management it's status this is what it says ' This is an appointed representative (AR) that is no longer an agent of an authorized firm. Do not start to do 'REGULATED' business with an AR that is no longer registered'. This is also from the FCA ' Insurance Distribution A firm that offers or sells insurance products and services This firm is unable to undertake insurance distribution. For me it's a nightmare just has started. I have to ask a accident management company to sort everything out for me. Please please spread the word about this scamming company. Acorn insurance/haven insurance/Rapid vehicle management. One more thing the Haven insurance is based in Gibraltar EEA and not in regulation of UK government regulation. Reviewed on: 10th February 2019