The worst experience I've ever had with an insurance firm
1
In over 20 years of driving, this has been my worst experience with an insurance firm. O2 Drive is provided by a company called BISL; they took a seond payment from my credit card without permission (nearly doubling the premium), were unwilling/unable to check the CUE database once information had been updated, rebuffed several attempts at providing information they requested, and have wasted hours and hours of my life. Their customer support team are locally based, accessible and friendly, and are helpful within the rules and procedures available. However, were it not for their escalation team (CW, thank you), I would currently be taking legal action. The company is broken - internal departments don't work together and I found myself fobbed off and frustrated.
Never, never, never again.
Reviewed on: 15th March 2019
