I had been with 1st Central for a year with no issues, when it came to renewal they were again the cheapest. The second year of being with them is where the trouble started to happen. Any conversation I have had with them the staff have not had the greatest attitude. The day I took my policy out, I called customer services to get my payment date changed to the 1st of each month. When I was on the call I was told that my payment date could only be moved +/-7 days of the current payment date. I was then told that I could call each month to get my payment date changed to the 1st, so for 2 months I did this. On the third month I was told by the customer service assistant that this was the last time they would change my payment date as they occur a fee. I then asked for her to permanently change my payment date to the first as this is the date most suitable to me, to be told again, that no they could not do that and if I wanted to cancel my policy this would occur a fee. If I had known this when I first took out the policy I would have cancelled straight away, instead, I paid an extra £15 a month for 10 months of my policy due to their mistake. My renewal price is nearly double what I paid last year and when I told them I did not want to renew I got hung up on!
Reviewed on: 14th May 2022
I went with O2 drive for my first years insurance as they offered me the best deal. 10 months on I’ve had nothing but problems. I have a black box, whenever checking my score my awareness and acceleration are well below 50/100 when my speed and time of driving are 98/100, I happened to meet a girl who lives around 120 miles from me, who was insured by the same people and she had the exact same issue! I have since changed my car and have got a new box for the car, and the exact same thing happens (so can’t have been a fault with the box). I live in a hilly area, it’s like I’m expected to drive around without being allowed to touch the breaks or drive up a hill...
Reviewed on: 23rd March 2019
